Kasandra Sedacey

•Manage front desk operations for a multi-specialty medical office

•Schedule patient appointments and coordinate provider calendars

•Verify insurance coverage and obtain authorizations for treatments and visits

•Maintain accurate patient records and perform data entry tasks

•Answer phones, assist patients, and provide administrative support to medical staff

• Managed front desk reception and daily office operations for family physician practice, ensuring smooth patient flow
• Coordinated appointment scheduling and collected patient payments to support financial operations
• Prepared patient charts and assisted with billing support
• Processed laboratory work and supported physicians during minor procedures to enhance patient care
• Managed phone calls, reports, filing, and general clerical duties

• Resolved account inquiries and addressed customer support needs for investors, enhancing client satisfaction
• Provided professional customer service in a high-volume call environment, ensuring timely resolution of customer issues
• Guided clients in establishing and managing new accounts, ensuring smooth onboarding
• Maintained accurate client information through detailed data entry
• Executed outbound calls for proxy solicitation campaigns, engaging potential participants to increase participation rates