Kasandra Silvas
Van Nuys,CA
Summary
Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A
Encino, CA
08.2023 - 06.2024
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
Customer Service Representative
Express Employment Professionals
North Hollywood
03.2023 - 07.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Utilized various software programs such as Microsoft Excel, Access, Word, and Outlook.
- Scheduled appointments for staff members using Outlook calendar system.
Team Member
Dominos's Pizza
Reseda, CA
11.2022 - 03.2023
- Answered phone calls regarding inquiries about products or services.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Team Member
WaBa Grill
Lake Balboa, CA
02.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
Education
Medical Assistant -
American Career College
01-2024
Basic Life Support -
American Heart Association
01-2024
Food Handlers Certification
01-2024
High School Diploma -
Birmingham High School
01-2022
Skills
- Cash Management
- Customer Satisfaction
- Customer Service
- Problem-Solving
- Food and Safety Standards
- Positive Attitude
- Team Oriented
- Quick Learner
- Basic Mathematics
- Multitasking
Timeline
Team Member
Chick-fil-A
08.2023 - 06.2024
Customer Service Representative
Express Employment Professionals
03.2023 - 07.2023
Team Member
Dominos's Pizza
11.2022 - 03.2023
Team Member
WaBa Grill
02.2022 - 11.2022
Medical Assistant -
American Career College
Basic Life Support -
American Heart Association
Food Handlers Certification
High School Diploma -
Birmingham High School
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