KASARAH NICOLE STRAK
Kyle,Texas
Summary
Medical professional with strong commitment to patient care and operational efficiency in mobile medical environments. Proven ability to manage both clinical and administrative duties, ensuring smooth workflow and high-quality care delivery. Recognized for collaborative teamwork and adaptability to dynamic healthcare needs, possessing skills in patient interaction and medical record management. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
13
13
years of professional experience
Work History
Mobile Phlebotomist
Travalab
Austin, TX
07.2024 - Current
- Collected blood samples from patients in diverse settings to ensure quality and compliance with safety protocols.
- Coordinated appointments and logistics for mobile blood collection, enhancing patient access to services.
- Trained new phlebotomists on best practices and techniques to improve overall team performance.
- Implemented process improvements that reduced specimen handling errors and increased efficiency in sample processing.
- Maintained accurate patient records and documentation, ensuring adherence to regulatory standards and data integrity.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
Practice Manager
Rose Medical
Austin, TX
05.2024 - 08.2025
- Streamlined practice operations by implementing efficient scheduling systems to optimize patient flow.
- Developed and enforced compliance protocols to enhance patient safety and regulatory adherence.
- Collaborated with healthcare providers to improve service delivery and patient satisfaction metrics.
- Managed financial performance, overseeing budgeting and expense control for sustainable practice growth.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Streamlined patient scheduling processes, enhancing efficiency and reducing wait times.
- Implemented electronic health record (EHR) systems, improving data management and accessibility.
- Managed vendor relationships, negotiating contracts to ensure quality services at competitive rates.
Dialysis PCT/ Scheduler Remote
St. Davids Healthcare
Austin, TX
03.2022 - 08.2023
- Responsible for making all 7 facilities schedules and ensure each dialysis patient is taken care of 3 times a week, additionally any critical patients daily
- Job duties: scheduling, keeping in contact with each charge nurse, rounding on nurses, on call, staying in communication with our physicians
- Keeping logs of absences, on call, call ins, travel for our team.
- 24/7 for 7 days a week then off for 7 days.
- Assisted in the setup and maintenance of dialysis machines for optimal patient care.
- Collaborated with healthcare team to develop individualized patient care plans and improve outcomes.
- Trained new technicians on operational protocols and best practices for patient care.
- Monitored patient vital signs and dialysis machine parameters to ensure safety and effectiveness.
Patient Care Technician, Emergency Department
St. David's Health Care
Austin, TX
01.2020 - 10.2021
- Responsible for assisting all Physicians and nurses with patient care
- Available to assist any specialty in care for our patients and being able to assist anyone of our St. David's facilities
- Assisted in triaging patients, ensuring efficient workflow within the emergency department.
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- My job duties may differ from other PCTs, due to obtaining multiple certifications to assist our nursing staff with patient care
- Job duties: EKGs, Lab draws, Iv insertions, Ultrasound Ivs, Splinting, Ortho assisting for Trauma patients, foley inserts, Covid testing, Laboratory assist, and etc.
- Assisted in daily living activities, ensuring patient comfort and safety.
- Documented patient information accurately in electronic health records.
- Monitored patient vital signs and reported changes to nursing staff.
Emergency Room Tech
Signature Care Emergency Center
06.2020 - 07.2021
- Job duties: EKGs, Iv insertions, triaging patients, ortho splints, wound care, respiratory, Covid testing, running labs, obtaining vital signs and etc.
- Collaborated with medical staff to triage patients and prioritize care needs efficiently.
- Monitored vital signs and reported changes to ensure timely medical interventions.
- Assisted in preparation and maintenance of emergency equipment and supplies for patient care.
- Educated patients on post-treatment instructions to promote recovery and safety awareness.
- Streamlined patient intake processes, improving wait times and enhancing overall patient experience.
- Developed training materials for new staff, fostering a culture of continuous learning and professional development.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in emergency procedures, maintaining a sterile environment and supporting medical staff.
Senior Phlebotomist
Biolife Plasma Center
09.2019 - 04.2020
- Perform plasmapheresis machine set-up per Standard Operating Procedures (SOP)
- Monitor donors during the plasma donation process to assure of their safety and well-being
- Perform donor disconnect and connection to plasmapheresis equipment on due time
- Evaluate vein performance of the donor during plasma donation.
- Supervised daily phlebotomy operations ensuring compliance with safety guidelines and protocols.
- Trained and mentored junior staff on best practices in blood collection techniques.
- Implemented quality control measures to ensure accurate specimen processing and handling.
- Streamlined patient intake processes to enhance efficiency and reduce wait times.
Mental Health Tech
San Marcos Treatment Center
11.2017 - 07.2019
- Teaching them proper hygiene and how to maintain clean rooms, and clothes.
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in developing and implementing individualized treatment plans for patients.
- Facilitated group therapy sessions, promoting communication and coping skills among participants.
- Documented patient progress and incidents accurately to support care teams in decision-making.
- Collaborated with multidisciplinary teams to enhance patient care strategies and outcomes.
Senior Emergency Room Tech / Unit Clerk/ Administrative Assistant
Metropolitan Methodist Hospital
03.2015 - 03.2019
- Responsible for assistant physicians and nurses with the care of the patients
- My duties consist of collecting all samples for lab, gathering materials the nurse or physician may need for a procedure, splinting, IV starts, Ultrasound IV's, consulting specialty physicians and hospitalist
- Payroll and assisting with all budget management for Emergency Room
- Ordering all supplies and managing schedule for 104 employees.
- Implemented process improvements to streamline patient flow in the emergency department.
- Led initiatives for safety audits, ensuring compliance with health regulations.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
Emergency Room Tech/ Patient Care Tech III
South Austin St. David's Hospital
03.2016 - 06.2017
- Responsible for assisting all Physicians and Nurses with the care of patients
- Obtaining EKG, blood work, splints, IV starts, CPR, cleaning patients, assisting them to the restroom
- Assisting our trauma team in locating patients family
- I was apart of their Ortho team, which meant I was on call during the day, and came in to splint any trauma patient
- Unit clerk duties was also apart of my role, consulting specialty doctors and calling codes.
CNA
Princeton Place Nursing Home and Rehab
09.2013 - 03.2014
- Assisting nursing staff with residents
- Assisting residents with ADLS.
Administrative Assistant/ Patient Care Tech
Home Nursing and Therapy Services
07.2013 - 11.2013
- In charge of receiving all patient information and invoicing insurance companies for patients plan of care
- Responsible for ordering all medical equipment needed for patient, and medications
- Assisting in inputting all hours in Kronos and turning it into Payroll
- De-escalating all patient and patient family members complaints.
Education
High School Diploma -
Louis D Brandeis High School
Surgical Tech -
Austin Community College
01.2020
Nursing -
San Antonio College
01.2017
CNA -
Advanced Medical Training & Technology
01.2013
High School Diploma -
Business Careers High School
01.2008
Skills
- Bilingual
- EKG
- Ultrasound IV
- Phlebotomy
- Microsoft Office
- Practice Management
- CPR and First Aid Certified
- Crucial Conversations
- Billing Adjustments and Refunds
- Remote Office Availability
- Customer satisfaction measurement
- Order and Refund Processing
- CRM system proficiency
- Customer Account Management
- Policies and Procedures Adherence
- HIPAA Compliance
- Certified Health Data Analyst
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available upon requests.
Timeline
Mobile Phlebotomist
Travalab
07.2024 - Current
Practice Manager
Rose Medical
05.2024 - 08.2025
Dialysis PCT/ Scheduler Remote
St. Davids Healthcare
03.2022 - 08.2023
Emergency Room Tech
Signature Care Emergency Center
06.2020 - 07.2021
Patient Care Technician, Emergency Department
St. David's Health Care
01.2020 - 10.2021
Senior Phlebotomist
Biolife Plasma Center
09.2019 - 04.2020
Mental Health Tech
San Marcos Treatment Center
11.2017 - 07.2019
Emergency Room Tech/ Patient Care Tech III
South Austin St. David's Hospital
03.2016 - 06.2017
Senior Emergency Room Tech / Unit Clerk/ Administrative Assistant
Metropolitan Methodist Hospital
03.2015 - 03.2019
CNA
Princeton Place Nursing Home and Rehab
09.2013 - 03.2014
Administrative Assistant/ Patient Care Tech
Home Nursing and Therapy Services
07.2013 - 11.2013
Surgical Tech -
Austin Community College
Nursing -
San Antonio College
CNA -
Advanced Medical Training & Technology
High School Diploma -
Business Careers High School
High School Diploma -
Louis D Brandeis High School