Kaseana Goodwin
Baltimore
Summary
Dedicated and community-focused professional with 7+ years of combined experience in customer support, transportation data analysis, case management, and early childhood family services. Skilled in data entry accuracy, technology integration, documentation, and maintaining confidential records. Experienced in supporting children and families through outreach, structured play, and access to resources. Adept at database management, report preparation, and data analysis to improve processes. Recognized for building strong relationships with families, colleagues, and community partners.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
FinishLine
01.2022 - Current
- Built strong relationships with customers and families, resolving inquiries with a 95% satisfaction score.
- Led staff training and development, including onboarding new employees.
- Coordinated schedules, staffing, and logistics across multiple locations, ensuring accuracy and efficiency.
- Collected and analyzed service data to improve processes and outcomes.
- Maintained accurate records and reporting systems to support leadership decision-making.
Remote Customer Service Agent
Continuum Global Solutions
01.2023 - 01.2024
- Facilitated case management support by assisting families with healthcare coverage, prescriptions, and service eligibility.
- Maintained detailed CRM records of over 500 client cases daily for tracking and evaluation.
- Ensured follow-up on family service needs to verify successful connections with providers.
Family Support & Outreach Experience
Community Engagement Projects
01.2020 - 01.2024
- Worked directly with families with young children (ages 0–3), supporting school readiness and early development.
- Provided families with resources and referrals, including utility assistance, eviction prevention programs, housing support, and job development services.
- Built and maintained strong relationships with community partners to expand access to family resources.
- Organized and led structured playgroup activities to promote parent-child bonding and early learning.
- Conducted family outreach and home visits, documenting needs and progress to ensure effective service coordination.
Warehouse Supervisor
Amazon
01.2020 - 01.2023
- Supervised and trained 50+ employees, coordinating workflows for efficiency.
- Maintained operational data and generated reports to track progress and improve outcomes.
- Integrated logistics systems to enhance communication and reduce delays by 20%.
Transportation Data Analyst / Assistant III – Data Entry
Baltimore City Public Schools
01.2019 - 01.2023
- Entered and managed large volumes of transportation and student data with precision, ensuring accuracy and confidentiality.
- Conducted data analysis on student transportation trends, identifying inefficiencies and proposing improvements to routing and scheduling.
- Utilized Microsoft Excel, Google Sheets, and specialized transportation systems to track ridership and prepare reports for leadership.
- Created and maintained complex spreadsheets, applying formulas, pivot tables, and data validation for streamlined reporting.
- Operated computer terminals, printers, and peripheral equipment to process, revise, and disseminate transportation data and records.
- Translated raw data into clear reports and dashboards for administrators to support planning and compliance.
- Partnered with IT and operations staff to troubleshoot systems, ensure data integrity, and improve workflows.
- Maintained strict adherence to data privacy standards while handling sensitive student and staff records.
Education
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, MD01.2019
No Degree - Criminal Justice
Bowie State University
Bowie, MD05-2027
Skills
- Data analysis & visualization (Excel, Google Data Studio)
- Database management & high-volume data entry
- Transportation data systems & reporting
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Family outreach & case management
- Early childhood development support (ages 0–3)
- Service coordination & referrals (utilities, housing, job development)
- Structured playgroup facilitation
- Parent & community engagement
- Conflict resolution & relationship building
- Confidential records management & compliance
Timeline
Remote Customer Service Agent
Continuum Global Solutions
01.2023 - 01.2024
Assistant Store Manager
FinishLine
01.2022 - Current
Family Support & Outreach Experience
Community Engagement Projects
01.2020 - 01.2024
Warehouse Supervisor
Amazon
01.2020 - 01.2023
Transportation Data Analyst / Assistant III – Data Entry
Baltimore City Public Schools
01.2019 - 01.2023
High School Diploma -
Cristo Rey Jesuit High School
No Degree - Criminal Justice
Bowie State University
Similar Profiles
Savannah WoodSavannah Wood
Store Manager at FinishLineStore Manager at FinishLine
Zachary SolomonZachary Solomon
PTW Team Lead at FinishLinePTW Team Lead at FinishLine
LaCroya D. RussellLaCroya D. Russell
Assistant Store Manager at FinishlineAssistant Store Manager at Finishline
Stefan Rasinski, DPT, OCS, SCS, CSCSStefan Rasinski, DPT, OCS, SCS, CSCS
Clinical Spec PT Float at MedStar HealthClinical Spec PT Float at MedStar Health
Mandisa RobinsonMandisa Robinson
Patient Access Representative at Johns Hopkins Health SystemPatient Access Representative at Johns Hopkins Health System