Timothy Wilson
Panama City,FL
Summary
Directed team management and event coordination to enhance client satisfaction and operational efficiency. Cultivated high-performing teams to achieve organizational goals and deliver outstanding guest services. Graduated summa cum laude with a B.S. in Business Administration. Aiming to leverage leadership capabilities in a managerial role within hospitality or business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
ABC Fine Wine & Spirits
Panama City Beach, FL
09.2025 - Current
- Supervised daily operations and ensured compliance with company policies and procedures.
- Trained new staff on product knowledge and customer service best practices.
- Managed inventory levels, minimizing stock discrepancies through regular audits.
- Collaborated with management to develop promotional strategies that increased sales.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
Customer Service Associate
Walmart
Panama City, FL
11.2024 - Current
- - Oversaw large-scale financial transactions exceeding $10,000 daily, including money orders, bill payments, wire transfers, and bank deposits.
- - Delivered front-facing customer support, ensuring accuracy, compliance, and customer satisfaction.
Kitchen and Catering Manager
Sassafras Springs Vineyard and Winery
Springdale, AR
06.2019 - 03.2024
- - Directed catering operations for weddings and luxury events, coordinating customized menus and food displays.
- - Supervised inventory, vendor relations, and delivery scheduling to ensure smooth event execution.
- - Led staff training initiatives to enhance service quality and guest experience.
- - Recognized as part of the management team at one of Northwest Arkansas’s premier event venues.
Installation Technician
Leafguard
Kansas City, KS
02.2016 - 06.2019
- - Installed patented residential gutter systems while ensuring compliance with quality standards and customer expectations.
- - Contributed to team productivity and consistently met installation deadlines.
Inventory Manager
Independence Community College
Independence, KS
08.2013 - 01.2016
- - Managed football program inventory operations, overseeing equipment, team facility, and weight room logistics.
- - Secured five consecutive semester scholarships for performance in managing inventory and supporting athletic operations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Assisted teams in utilizing Microsoft Excel for data analysis Supported data visualization efforts using Tableau Aided in managing customer relationships through Salesforce Helped track website performance with Google Analytics Contributed to graphic design projects using Adobe Photoshop
- Assisted teams in achieving project goals through effective leadership Supported customer service initiatives to enhance client satisfaction Coordinated events to ensure smooth execution and positive experiences Managed inventory to maintain optimal stock levels Communicated effectively with team members and stakeholders
Certification
- ISSA – Certified Prometric Trainer
- National Personal Trainer Certification
Core Competencies
Hospitality Management | Customer Experience | Team Leadership | Event Coordination | Inventory Management | Problem Solving
Timeline
Assistant Store Manager
ABC Fine Wine & Spirits
09.2025 - Current
Customer Service Associate
Walmart
11.2024 - Current
Kitchen and Catering Manager
Sassafras Springs Vineyard and Winery
06.2019 - 03.2024
Installation Technician
Leafguard
02.2016 - 06.2019
Inventory Manager
Independence Community College
08.2013 - 01.2016
Bachelor of Science - Business Administration
Southern New Hampshire University