Hi, I’m
Kasemwana Kasembele
Bellevue,WA
Summary
Dynamic and detail-oriented professional with extensive experience at the Salvation Army, excelling in communication and problem-solving. Proven ability to facilitate clear interactions as a translator and interpreter, enhancing cultural understanding and improving client outcomes. Skilled in multitasking and organization, delivering exceptional service in high-pressure environments.
Overview
11
years of professional experience
Work History
Salvation Army (shelther)
Translator and Interpreter
02.2020 - Current
Job overview
- Translated documents from Linguala,swahili,francais .
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Salvation Army
Front Desk
03.2022 - 01.2025
Job overview
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Yale Hospital
Interpreter to Hospital
02.2016 - 03.2023
Job overview
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Language Link Corp
Translator and Interpreter
01.2016 - 03.2023
Job overview
- Translated documents from LINGUALA,SWAHILI,FRENCH to ENGLISH.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations between foreign language-speaking clients and others.
Carriage Crossing Senior Living
Customer Service
02.2014 - 08.2017
Job overview
- Promoted quality customer service by executing follow up procedures.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Managed high call volume while maintaining exceptional customer service standards.
Education
Highline CollegeSeattle, WA
No Degree from Paralegal
12-2024
Parkland CollegeChampaign, IL
Certificate from CNA
01-2018
Economic Law And SocialDR-CONGO
Bachelor of Science from Law
07-2009
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Computer skills
- Excellent communication
- Problem resolution
- Organization and time management
Languages
lingala
Native or Bilingual
Swahili
Professional Working
French
Native or Bilingual
Timeline
Front Desk
Salvation Army
03.2022 - 01.2025
Translator and Interpreter
Salvation Army (shelther)
02.2020 - Current
Interpreter to Hospital
Yale Hospital
02.2016 - 03.2023
Translator and Interpreter
Language Link Corp
01.2016 - 03.2023
Customer Service
Carriage Crossing Senior Living
02.2014 - 08.2017
Highline College
No Degree from Paralegal
Parkland College
Certificate from CNA
Economic Law And Social
Bachelor of Science from Law
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