Kasey Ainslie
Seal Beach,CA
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Incredibly motivated to utilize interpersonal skills at hand to pursue further job experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Jack Morton Worldwide Inc.
07.2022 - Current
- Interacted with individuals remotely via email, chat, and call, as our team assisted with an event named VMware Explore
- Communicated and problem-solved effectively onsite at this event directly with attendees and partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for assistance, company information, etc.
Logistics Coordinator
Jack Morton Worldwide Inc.
10.2025 - 05.2026
- Coordinated logistics operations, ensuring timely delivery of materials and resources for events.
- Assisted in leading cross-functional teams in executing logistics plans, improving collaboration and workflow processes.
- Implemented process improvements that resulted in increased accuracy in order fulfillment and tracking.
- Took diligent notes during meetings with clients and ensured all action items were taken care of.
- Managed vendor relationships, negotiating contracts to optimize service levels and costs.
Volunteer
National Charity League, NCL
Los Alamitos, California
06.2015 - 06.2021
- Volunteered at Boys and Girls Clubs of Cypress and Garden Grove, New Life Beginnings, Casa Youth Shelter, We Care, and Miss Charity's Attic
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
Bachelor of Arts - Liberal Studies
Sonoma State University
Rohnert Park, CA05-2025
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06-2021
Skills
- Teamwork and Collaboration
- Verbal and Written Communication
- Attention to Detail
- Cooperative Attitude
- Telephone Etiquette
- Time Management and Punctuality
- Efficient and Detail-Oriented
- Understanding Customer Needs
Timeline
Logistics Coordinator
Jack Morton Worldwide Inc.
10.2025 - 05.2026
Customer Service Representative
Jack Morton Worldwide Inc.
07.2022 - Current
Volunteer
National Charity League, NCL
06.2015 - 06.2021
Bachelor of Arts - Liberal Studies
Sonoma State University
High School Diploma -
Los Alamitos High School