Kasey Brown
Fresno,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Allied Universal Security officer
Kaiser Permanente and Bank of America
12.2021 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities, and notify proper parties.
Security Officer
Turner Security
06.2021 - 12.2021
- Logged guests in a database, hourly patrols, created spreadsheets and kept spreadsheets up to date, reviewed footage, issued tickets and daily reports.
Freight/receiving
Home Depot
04.2021 - 06.2021
- Collaborated with team members to resolve challenges and improve productivity.
- Loaded and unloaded trucks.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Stocking Team 2
Wal-Mart Supercenter
11.2020 - 04.2021
- Unload merchandise from the truck, stock merchandise, and provide excellent customer service.
Nursery Assistant
Orchard Supply Hardware LLC
05.2017 - 08.2018
- Received nursery orders, stocked store, assisted team members, and customers with projects.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caretaker
Self-Employed
11.2009 - 05.2017
- Prepared well-balanced meals daily, was the driver for medical appointments, and scheduled daily medication dosage intake.
Delivery Driver
Extra Mile
05.2007 - 10.2009
- Furniture delivery driver, one-on-one customer interaction, handled warranties, and returns.
Sales Floor Associate
Big Lots
07.2006 - 05.2007
- Furniture Department, provided customer service, assembled furniture, cashier, and help team members.
Merchandiser
Rite Aid Corporation
03.2003 - 08.2005
- Traveled throughout California, Nevada, and Oregon, merchandising new stores, remodeling existing and relocated stores, and setting Lozier fixtures and products in place
- While continuing to provide customer service.
Cook
Jack In The Box
06.2001 - 03.2003
- Cooked, took inventory, cleaned, prepared for the opening manager, and closed.
Education
Associate degree in Administration of Justice -
Fresno City College
Fresno, CA12.2020
High School Diploma -
Big Picture Educational Academy
Fresno, CA06.2016
Gard Card: Active -
Police Science Institute
Fresno, CASkills
- Customer Service
- Shipping/Receiving
- Cash Reconciliation
- Money Handling
- Warranties
- Returns
- Computer Software
- Account Updating
- Data Entry
- Product Knowledge
- Customer Needs Assessment
- Data Inputting
Timeline
Allied Universal Security officer
Kaiser Permanente and Bank of America
12.2021 - Current
Security Officer
Turner Security
06.2021 - 12.2021
Freight/receiving
Home Depot
04.2021 - 06.2021
Stocking Team 2
Wal-Mart Supercenter
11.2020 - 04.2021
Nursery Assistant
Orchard Supply Hardware LLC
05.2017 - 08.2018
Caretaker
Self-Employed
11.2009 - 05.2017
Delivery Driver
Extra Mile
05.2007 - 10.2009
Sales Floor Associate
Big Lots
07.2006 - 05.2007
Merchandiser
Rite Aid Corporation
03.2003 - 08.2005
Cook
Jack In The Box
06.2001 - 03.2003
Associate degree in Administration of Justice -
Fresno City College
High School Diploma -
Big Picture Educational Academy
Gard Card: Active -
Police Science Institute
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