Kasey Brown
Caledonia,MI
Summary
Dynamic professional with a proven track record in operations management and malfunction troubleshooting, honed across roles from Delivery Driver at Superior Food Services to Shop Manager/Co-Owner. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional decision-making and vehicle maintenance skills. Achieved consistent on-time delivery goals, underscoring a commitment to efficiency and quality.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Superior Food Services
Grand Rapids, MI
05.2021 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Verified load against shipping papers to ensure accuracy of shipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Quality Control Inspector
Blu Perspective
Zeeland, MI
01.2019 - 08.2020
- Checked software programs for usability, functionality, and design issues.
- Analyzed data from process control systems to identify trends in product quality.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Documented nonconformities and recommended techniques for prompt resolution.
- Performed first article inspection on incoming raw materials.
Shop Manager/Co-Owner
Absolute Perfection Auto Detailing
Jenison, MI
04.2013 - 11.2018
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated with marketing to promote shop offerings and special promotions.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Scheduled staff shifts according to business needs.
- Supervised a team of 5 employees, providing training and performance evaluations.
CNC Machine Operator
Benteler Automotive
Holland, MI
08.2012 - 04.2013
- Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
- Observed company's strict safety rules during each shift to avoid job-related injuries.
- Troubleshot issues related to tooling or programming errors using problem solving techniques.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Reviewed and interpreted electronic or written blueprints or specifications to understand the job requirements.
- Took measurements, detected malfunctions, troubleshot processes and adjusted and reprogrammed controls while adhering to quality assurance procedures and processes.
- Ensured that all components met customer requirements before being packaged for shipment.
- Performed minor maintenance such as cleaning and lubricating machines.
- Worked with supervisor to debug and develop production processes and learn machine set-up skills.
Education
Some College (No Degree) - Journalism
Grand Valley State University
Allendale, MISkills
- Order verification
- Vehicle cleaning and maintenance
- Delivery logging
- Stocking and inventory
- Schedule development
- Goal oriented
- Operations management
- Decision-making
- Budget management
- Task delegation
- Machine setup
- Machine loading
- Safety procedures
- Malfunction troubleshooting
Timeline
Delivery Driver
Superior Food Services
05.2021 - Current
Quality Control Inspector
Blu Perspective
01.2019 - 08.2020
Shop Manager/Co-Owner
Absolute Perfection Auto Detailing
04.2013 - 11.2018
CNC Machine Operator
Benteler Automotive
08.2012 - 04.2013
Some College (No Degree) - Journalism
Grand Valley State University
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