Kasey Cain
Kyle,TX
Summary
Dynamic Client Services Representative with a proven track record at World Video Bible School, excelling in client relationship building and delivering empathetic support. Skilled in video editing using Adobe Creative Suite, I effectively enhanced customer experiences and contributed to engaging media content, fostering strong connections and satisfaction among clients.
Overview
7
7
years of professional experience
Work History
Client Services Representative
World Video Bible School
Maxwell, TX
09.2023 - Current
- Provided front-line support by answering high volumes of donor and customer service calls with empathy and professionalism
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Assisted clients with inquiries and resolved issues efficiently.
Social Media Video Editor (Part-Time)
Olive Fox Properties Group
06.2018 - Current
- Edited visually engaging walkthrough and promotional videos for real estate listings and agent branding
- Produced content tailored for social media platforms (Instagram, YouTube, Facebook) to drive property interest and visibility
- Applied color correction, transitions, motion graphics, and music to enhance viewer engagement
Church Summer Camp Volunteer
Short Mountain Camp
05.2025 - 05.2025
- Supervised and mentored youth ages [10–14] in a faith-based, high-energy camp setting
- Led daily activities, devotionals, and small group discussions
- Responded to emotional and behavioral needs with patience, empathy, and care
- Collaborated with fellow counselors and camp leadership to create a safe, supportive environment
Media Production Assistant
World Video Bible School
09.2023 - 09.2024
- Edited full-length video series and short-form content using Adobe Premiere Pro, Photoshop, and Media Encoder
- Managed live multi-camera video broadcasts, switching feeds in real time for smooth and professional production
- Designed YouTube thumbnails, added subtitles, and prepared content for social media distribution
- Created engaging digital content aligned with the organization’s mission and audience
- Operated cameras and audio equipment to ensure high-quality recordings.
Brand Representative (Part Time)
Abercrombie & Fitch Kids
06.2023 - 09.2023
- Delivered excellent customer service by assisting families and children with product selection and sizing
- Worked collaboratively with team members in a high-volume retail environment
- Increased sales by effectively communicating product benefits.
- Handled transactions, returns, and fitting room assistance with attention to customer satisfaction
Audio-Visual Volunteer
Buda Kyle and Dripping Springs Church of Christ
09.2022 - Current
- Operate PowerPoint presentations and audio-visual equipment during weekly worship services
- Coordinate song lyrics, sermon slides, and transitions to enhance congregational participation
- Monitor sound levels and troubleshoot A/V issues in real time
- Consistently serve every Sunday as part of the church’s volunteer tech team
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX04-2027
Skills
- Strong empathy
- Call center experience
- Data entry proficiency
- Client relationship building
- Conflict De-escalation & Problem Solving
- Video editing
- Adobe creative suite
- Child supervision
- Brand awareness
- Effective communicator
Timeline
Church Summer Camp Volunteer
Short Mountain Camp
05.2025 - 05.2025
Client Services Representative
World Video Bible School
09.2023 - Current
Media Production Assistant
World Video Bible School
09.2023 - 09.2024
Brand Representative (Part Time)
Abercrombie & Fitch Kids
06.2023 - 09.2023
Audio-Visual Volunteer
Buda Kyle and Dripping Springs Church of Christ
09.2022 - Current
Social Media Video Editor (Part-Time)
Olive Fox Properties Group
06.2018 - Current
Bachelor of Arts - Psychology
Texas State University
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