Kasey Chamorro
Hawarden
Overview
6
6
years of professional experience
Work History
Production Manager/Team Lead
AT&T
11.2024 - Current
- Lead and train team members on sales, customer service, and customer satisfaction
- Mentor new employees through onboarding process and ongoing skill development
- Analyze employee efficiency and provide constructive feedback to optimize workflows and meet goals
- Manage remote communication with superiors and effectively implement any procedure changes.
- Resolved issues quickly to maintain productivity goals.
Production Manager/Team Lead
Custom Coils
10.2020 - 10.2024
- Lead and train team members on production processes, quality standards, and safety protocols
- Mentor new employees through onboarding process and ongoing skill development
- Conduct virtual training sessions and one-on-one coaching to improve team performance
- Analyze production data and provide feedback to optimize workflows and meet accuracy goals
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and implement quality control procedures that improved overall production efficiency
- Document training materials and standard operating procedures for team reference
- Manage remote communication with suppliers and coordinate material specifications
Quality Assurance Specialist
Staples, Orange City
08.2019 - 09.2020
- Trained team members on quality inspection processes and product standards
- Developed documentation and visual guides to improve training effectiveness
- Led quality improvement initiatives that enhanced product accuracy and customer satisfaction
- Communicated with remote teams to coordinate order processing and inventory management
- Utilized digital systems for tracking, reporting, and maintaining accurate production records
- Provided technical support and troubleshooting guidance to team members
- Mentored colleagues on attention to detail and process optimization techniques
Education
Associates of Art -
Western Iowa Tech
05.2012
GED - undefined
Western Iowa Tech
05.2004
Skills
- Remote training and coaching
- Zoom/video conferencing platforms
- Employee development
- Effective cross-team communication skills
- Process improvement
- Excellent written and verbal communication
- Active listening
- Mentoring and coaching
- Adaptability to new technologies
- Time management
- Remote work proficiency
Languages
Spanish
Full Professional
English
Native or Bilingual
Awards
National Career Readiness Certificate (NCRC) Gold Level 2010 Iowa Workforce Development
Timeline
Production Manager/Team Lead
AT&T
11.2024 - Current
Production Manager/Team Lead
Custom Coils
10.2020 - 10.2024
Quality Assurance Specialist
Staples, Orange City
08.2019 - 09.2020
GED - undefined
Western Iowa Tech
Associates of Art -
Western Iowa Tech
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