Kasey Chapman
Easley,SC
Summary
Dynamic and results-driven professional with extensive retail experience at Belk, specializing in skincare and personalized recommendations. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for training new team members and managing inventory efficiently, contributing to a 100% sales goal achievement.
Overview
13
13
years of professional experience
Work History
Cosmetic Beauty Advisor
Belk
Easley, SC
09.2022 - Current
- Provided personalized cosmetic consultations to enhance customer satisfaction and product selection.
- Demonstrated product application techniques to educate clients on skincare and makeup use.
- Managed inventory levels, ensuring timely restocking of popular beauty products and seasonal items.
- Assisted in organizing promotional events to boost brand awareness and sales within the cosmetics department.
- Trained new team members on product knowledge and customer service best practices for improved performance.
- Maintained up-to-date knowledge of cosmetic trends, resulting in informed recommendations for clients' needs.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
Key Holder Supervisor
BootBarn
Easley, SC
12.2021 - 09.2022
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on product knowledge and customer service standards.
- Managed inventory levels, conducting regular audits for accuracy and stock availability.
- Coordinated visual merchandising efforts to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints efficiently, maintaining high levels of satisfaction.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Inbound Sales Representative
Charter Spectrum
Simpsonville, SC
09.2020 - 09.2021
- Cultivated strong customer relationships through effective communication and active listening skills.
- Conducted needs assessments to identify customer requirements and tailor solutions accordingly.
- Managed high-volume inbound calls while maintaining a positive customer experience.
- Utilized CRM systems to track interactions and ensure accurate data entry for follow-up actions.
- Exceeded productivity targets and sales goals by 100%.
Receptionist Administrator
Mike Hovart Chevrolet
Easley, SC
12.2017 - 09.2020
- Managed front desk operations, ensuring smooth visitor check-ins and high customer satisfaction.
- Coordinated appointment scheduling for service and sales departments, optimizing workflow efficiency.
- Assisted in maintaining inventory records for office supplies, contributing to budget management.
- Trained new staff on administrative procedures and customer service best practices, enhancing team performance.
- Oversaw vendor relationships for office maintenance services, ensuring timely support and quality service delivery.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Inventory Management Supervisor
Total Dealer Solutions
Fort Lauderdale, FL
08.2018 - 01.2020
- Oversaw inventory control processes to ensure accuracy and efficiency in stock management.
- Developed and implemented strategies to optimize inventory turnover and reduce excess stock.
- Trained and mentored team members on best practices for inventory management systems.
- Collaborated with procurement and sales teams to align inventory levels with demand forecasts.
Stay at Home Mom
Mom
Easley, SC
08.2013 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Medical Coding
Bryant & Stratton College
NY03-2026
Certificate - CNA
Isothermal Community College
Forest City, NC09-2008
High School Diploma -
East Rurtherford High School
Forest City, NC05-2006
Skills
- Skin care expertise
- Personalized recommendations
- Appointment scheduling
- Color matching
- Friendly and outgoing
- Time management
- Attention to detail
- Multitasking and organization
- Organization and multitasking
- Retail experience
- Cash handling
- Flexibility and adaptability
Timeline
Cosmetic Beauty Advisor
Belk
09.2022 - Current
Key Holder Supervisor
BootBarn
12.2021 - 09.2022
Inbound Sales Representative
Charter Spectrum
09.2020 - 09.2021
Inventory Management Supervisor
Total Dealer Solutions
08.2018 - 01.2020
Receptionist Administrator
Mike Hovart Chevrolet
12.2017 - 09.2020
Stay at Home Mom
Mom
08.2013 - 01.2020
No Degree - Medical Coding
Bryant & Stratton College
Certificate - CNA
Isothermal Community College
High School Diploma -
East Rurtherford High School