KASEY COLLIER
Vancouver,WA
Summary
To obtain a position which offers challenge, variety, and career growth.
Overview
14
14
years of professional experience
Work History
Clinic Service Specialist
Legacy Medical Centers
Vancouver, WA
10.2023 - Current
- Assisted in scheduling appointments, performed registration and check-in duties for patient visits.
- Performed data entry tasks related to patient demographics, insurance information, visit notes and other relevant information into the EHR system.
- Collected deposits or payments and arranged for billing.
- Coordinated referrals between primary care providers, specialists, hospitals and other healthcare facilities as needed.
- Ensured compliance with local, state and federal regulations related to healthcare delivery.
- Processed incoming calls from patients or providers requesting information or assistance.
- Verified insurance benefits for all services rendered at the clinic.
Audiology Technician
The Vancouver Clinic Inc.
Vancouver, WA
05.2022 - 09.2023
- Instructed patients on proper use and maintenance of hearing aids and assisted listening devices.
- Preform otoscopy and instruct patients on correct ear hygiene.
- Demonstrate, evaluate and diagnose hearing aid device issues to include programming, repair and replacement.
- Independently preformed scheduling and oversight of routine patient follow up and semi annual office visits.
- Maintain accurate charting documentation of pre and post patient office visits.
- Counseled patients and families on communication strategies to cope with hearing loss.
Unit Support Specialist-Cardiology
Bay Area Hospital
Coos Bay, OR
04.2019 - 12.2020
- Responsible for daily clinic scheduling of outpatient appointments for permanent and temporary providers.
- Coordinates and builds new patient referrals in EMR and chart preparation within clinic and hospital scheduling systems.
- Acts as clinical liaison between patients and medical staff to provide support for daily clinical workflow of patient care.
- Accountable for incoming and outgoing triage of patient phone calls.
- Maintains all inner office supply orders and staff mail distribution.
- Requests, obtains, and relays patient medical forms such as ROI, prescription and patient to provider messages within EMR systems.
Patient Access Representative-Behavioral Health
PeaceHealth Medical Group University District
Eugene, OR
12.2017 - 12.2018
- Pre-register/register patients with accurate patient demographic and financial data. Upon registration, address co-pay, co-insurance, for scheduled appointment procedures.
- Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
- Accountable for responding to all initial patient inquires.
- Assists with departmental coverage as needed between all behavioral health clinic suites.
- Responsible for managing daily appointment schedules, including reminder calls and referral calls.
- Transports patients, utilizing escort or wheeled transport equipment as necessary.
Administrative Coordinator/Operations Manager
Center for Autism & Related Disorders, LLC.
Roseville, CA
09.2015 - 08.2017
- Assist patients and clinicians during on site services.
- Handles inbound and outbound correspondence, via phone or email.
- Monitors and implements daily scheduling changes to include client and staff follow up.
- Responsible for reviewing of timekeeping and daily billing systems.
- Maintain inventory of all clinic equipment and purchases.
- Preparation and maintenance of employee and patient files.
- Obtains and submits all staff credentials required for clinic and administrative services to HR department.
- Conducts all new hire and new client orientation processes as well as client and staff separations.
- Reports payroll and billing of staff bimonthly to payroll department.
- Reviews and evaluates annual and quarterly wage increases of staff members.
- Accountable for financial maintenance of budgets, maximizing clinical billable time, maximizing treatment hours of clients.
- Responsible for accurately creating, adjusting, and maintaining all staff and client permanent schedules.
- Maintaining successful growth percentages and profitability of office on quarterly and annual basis.
Audiology Technician
Healthcare Resource Network, LLC.
Fort Hood, TX
12.2013 - 06.2015
- Brief patient or unit on type of test being administered to ensure proper completion of test.
- Administer hearing testing using Dept. of Defense Occupational & Environmental Hearing Registry System (DOEHRS).
- Council patient on outcome of test results to determine further medical action then documents results in the ADS library for patient.
- Perform ear otoscopy, properly fit pre-formed hearing protection, instruct patient on insertion and maintenance of ear protection.
- Perform adjunct Composite Health Care System (CHCS) duties to include: booking appointments, screening medical records, and ensure proper completion of all patient demographic forms.
Audiology Technician
Audiology Clinic Inc
Vancouver, WA
10.2010 - 06.2012
- Distributed and obtained patient documentation to include: HIPAA, insurance claim request and approval authorization for services.
- Scheduled and confirmed all patient appointments to include follow up care visits.
- Assisted Audiologist's with patient threshold testing, hearing device fittings, device programming and care/maintenance of devices.
Skills
Microsoft Windows, Word, Outlook, Excel,
Access, PowerPoint, Spreadsheets, Care Connect, EPIC, DOEHRS, AHLTA, CHCS, NOAH, iKnowMed Powerchart, DSS, Sorian, AS400
Affiliations
Certification 2013 Council for Accreditation of Hearing Conservationists Certification 2012 Nova University Audiologist's for Diagnostic Testing
High School Diploma 2004 General Studies
Timeline
Clinic Service Specialist
Legacy Medical Centers
10.2023 - Current
Audiology Technician
The Vancouver Clinic Inc.
05.2022 - 09.2023
Unit Support Specialist-Cardiology
Bay Area Hospital
04.2019 - 12.2020
Patient Access Representative-Behavioral Health
PeaceHealth Medical Group University District
12.2017 - 12.2018
Administrative Coordinator/Operations Manager
Center for Autism & Related Disorders, LLC.
09.2015 - 08.2017
Audiology Technician
Healthcare Resource Network, LLC.
12.2013 - 06.2015
Audiology Technician
Audiology Clinic Inc
10.2010 - 06.2012