Kasey Conroy
Penske Leasing
Chicago,IL
2
Languages
9
years of professional experience
Results-driven professional with extensive experience in customer service and operations management. Known for strong leadership development and problem-solving skills, consistently improving service efficiency and team performance.
Work History
Customer Service Administrator
2 Years 3 Months- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated communication between departments to streamline service processes and improve efficiency.
- Maintained accurate customer records in our systems, ensuring data integrity and accessibility.
- Assisted in training staff on customer service protocols and system usage for improved performance.
- Generated weekly reports and updates.
- Leads and manages client communication.
Manager & Operations Lead
6 Years 3 Months- Led daily operations to ensure optimal customer service and product quality.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented inventory management strategies to reduce waste and improve supply chain efficiency.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Facilitated team meetings to promote collaboration and address operational challenges.
- Developed staff schedules to maximize productivity during peak hours.
- Ensured compliance with health and safety regulations in all store operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Teacher
3 Years 3 Months- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment, encouraging student participation and collaboration.
- Utilized assessment tools to evaluate student progress and adjust instructional strategies accordingly.
- Mentored new educators, providing guidance on best practices in early childhood education.
- created unique lesson plans based on individual IEPs
Education
Bachelor of Science - Communications - Business Administration
- Magna cum laude ASU Graduate
- Attended the Chicago College Of Preforming Arts 2017-2019 Classical Vocal Performance & Instrumental Education Certified
Skills
Customer service excellence
Issue resolution
Team leadership
Organization and recordkeeping
Attention to detail
Multitasking and organization
Leadership development
Cross-departmental communication
Problem-solving
Reliability
Languages
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Administrator
Penske Leasing
05.2024 - CurrentRead More
Teacher
KinderCare Learning Centers
02.2019 - 05.2022Read More
Manager & Operations Lead
Starbucks
01.2018 - 04.2024Read More
Arizona State University
Bachelor of Science from Communications - Business Administration
Read More