Migdalia Correa Huertas
Milwaukee
Summary
Over 30 years of Customer Service experience with 9 years of Administrative Assistance experience.
Experienced with managing customer service operations to ensure high levels of satisfaction. Utilizes strong interpersonal and communication skills to address and resolve customer issues. Knowledge of administrative processes, ensuring efficiency and accuracy.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Customer Service Administrator
Rentokil Northamerica
08.2022 - 04.2025
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Updated customer service database with new information, address changes and contact details.
- Scheduled customer appointments for [Number] account managers engaged in business travel.
- Increased efficiency through the implementation of a ticketing system for tracking incoming requests and ensuring timely follow-up actions are taken.
- Pitched in to answer phones at main switchboard with [Number] lines.
- Coordinated product shipments with correct freight company.
Customer Service Representative/ Team Lead
Reposessors Incorporated
09.2012 - 02.2017
- Screened applicant resumes and coordinated in-person interviews.
- Answered and quickly managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Drafted bi-weekly time sheets for 8 employees.
- Organized all new hire and temporary paperwork.
Unit Supervisor/ Administrative Assistant
Sodexo Foods
11.2005 - 08.2010
- Company Overview: Northwestern Mutual Building @ 1 Northwestern Mutualway Franklin, WI 53132
- Managed office supplies and equipment, coded and filed records, auditing, invoicing and upkeep of all office correspondence.
- Directed guests and routed deliveries and courier services.
- Answered and managed multi-line incoming and outgoing calls while recording accurate messages.
- Drafted biweekly time sheets for 12 employees.
- Organized all new hire and temporary paperwork.
- Cash balancing and auditing drawers, tapes and weekly deposits.
Customer Service Representative
M&I Bank
06.1994 - 11.2003
- Company Overview: 2701 S Kinnickinnic Ave Milwaukee, WI 53207
- Maintained friendly and professional customer interactions.
- Executed customer transactions, including deposits, withdrawals, money orders, checks and collected member loan payments.
- Rapidly and efficiently prepared customer and business cash or change orders.
- Coordinated and maintained daily cash reconciliation at a high-volume location.
- Processed and exchanged international currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
High School Diploma -
Wells High School
Chicago, ILSkills
- Spanish speaking
- Employee time cards
- Proficient in cash management
- Exceptional communication skills
- Credit card processing
- Office equipment operation
- Resolving unanticipated customer complaints or concerns
- Document scanning
- Filing and data archiving
- Customer service excellence
- Cash handling
- Call center experience
- Scheduling appointments
- Telephone etiquette
- Data management
- Information updates
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Customer Service Administrator
Rentokil Northamerica
08.2022 - 04.2025
Customer Service Representative/ Team Lead
Reposessors Incorporated
09.2012 - 02.2017
Unit Supervisor/ Administrative Assistant
Sodexo Foods
11.2005 - 08.2010
Customer Service Representative
M&I Bank
06.1994 - 11.2003
High School Diploma -
Wells High School
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