Kasey Cordosi
Sugar Grove,PA
Summary
Dynamic leader with a proven track record at The Balloon Company, adept in small business operations and strategic planning. Excelled in fostering customer relationships and employee development, leading to significant brand growth. Skilled in utilizing technology for efficiency and excelling in high-pressure decision-making scenarios. Demonstrates exceptional attention to detail and a commitment to delivering results.
Overview
17
17
years of professional experience
Work History
Small Business Owner
The Balloon Company
Jamestown, NY
06.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Medical Assistant/Receptionist
Jamestown Area Medical Associates
Jamestown, NY
06.2016 - 06.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist
Heritage Park Nursing Center
Jamestown, PA
01.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Waitress
Alfies
Jamestown, NY
02.2013 - 09.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Security Guard
Job Corps
Cassadaga, NY
05.2012 - 02.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Assistant Manager
Dollar Tree
Jamestown, NY
06.2011 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Fluvanna's Place
Jamestown
05.2010 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dollar Tree
Enola, PA
06.2007 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Bachelor's - Criminal Justice/Pychology
Central Pennsylvania College
Summerdale PA 05.2011
Skills
- Direct client care- nursing home care, security officer at Job Corps with handling teens and their care and protection, Medical Assistant care of patients and their records
- Behavioral Health- worked with teenagers at Job Corps They are kids who have behavioral problems that live on campus and learn a trade My job entailed listening to them, counseling them, being there for them, protecting them and the campus as a whole
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
- Strategic Planning
- Employee Development- trained employees at many receptionist positions
- Customer Service- direct client care
- Decision-Making- quick thinking in security positions to keep situations from escalating
- Relationship Building - experience building relationships with the general public, employees, mentors, trainees, and clients
- Team Leadership- experience in managerial positions influenced my level of skill
- Desktops, Laptops, and Mobile Devices- fluent in technology, excel, word, PowerPoint, email, zoom, Google meeting, telehealth
- Performance Evaluation and Monitoring- monitored staff and evaluated their performance and made changes to better the work quality
- Staff training/development- trained Office staff on EMR systems, trained retail employees on all aspects of retail positions
- Delegation - Delegation of jobs to Staff members Ie delegated nursing staff to patient rooms based on necessity
- Needs Assessment
- Medical Office - Electronic Medical Record systems, HIPAA
- Attention to detail
Timeline
Small Business Owner
The Balloon Company
06.2022 - Current
Medical Assistant/Receptionist
Jamestown Area Medical Associates
06.2016 - 06.2020
Receptionist
Heritage Park Nursing Center
01.2014 - 06.2016
Waitress
Alfies
02.2013 - 09.2014
Security Guard
Job Corps
05.2012 - 02.2013
Assistant Manager
Dollar Tree
06.2011 - 02.2012
Assistant Manager
Fluvanna's Place
05.2010 - 05.2011
Assistant Manager
Dollar Tree
06.2007 - 06.2010
Bachelor's - Criminal Justice/Pychology
Central Pennsylvania College