Kasey Craig
Hurst ,TX
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in warehouse operations and merchandising strategies. Proven track record in enhancing customer relationships and fostering teamwork. Adept at problem-solving and time management, consistently achieving goals while maintaining high standards of professionalism and communication.
Overview
2026
2026
years of professional experience
Work History
Stocking Lead
Walmart
Colleyville, TX
2025 - Current
- Guided new team members on company procedures and safety protocols.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
- Ensured compliance with safety regulations by training staff on proper lifting techniques and use of equipment such as pallet jacks and ladders.
- Supported loss prevention initiatives by monitoring inventory levels, identifying potential theft risks, and reporting suspicious activity to management.
- Reduced out-of-stock occurrences by conducting regular cycle counts and working closely with the purchasing department to address discrepancies.
- Coordinated with other departments to ensure smooth transitions between shifts, maintaining accurate communication regarding product availability and placement changes.
Sales Floor Team Lead
Walmart
Colleyville, TX
2018 - 2020
- Developed innovative merchandising strategies to optimize product placement, driving higher foot traffic on the sales floor.
- Delivered comprehensive product knowledge training sessions for staff members, boosting confidence in selling abilities on the sales floor.
- Conducted detailed market research to identify emerging trends and opportunities for business growth within the industry sector.
- Improved customer experience by proactively addressing concerns and resolving issues in a timely manner, leading to increased loyalty rates among clientele base.
- Analyzed sales data regularly to identify areas of improvement and implemented necessary changes accordingly for continuous development of the team''s performance level.
- Trained and supported sales force with closing deals.
Department Manager
Walmart
Colleyville, TX
2017 - 2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Customer Service Representative
Walmart
Colleyville, TX
2016 - 2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cash Office Associate
Walmart
Colleyville, TX
2014 - 2016
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Customer Service Associate Cashier
Walmart
Southlake, TX
2013 - 2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
Price Coordinator
Walmart
Southlake, TX
2012 - 2013
- Assisted in the development of new product launch strategies, providing input on optimal pricing structures to maximize profitability while remaining competitive in the marketplace.
- Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
- Reported safety and security hazards to adhere to company and personnel policies and procedures.
- Supported marketing initiatives by providing timely information on promotional prices and offers for various products.
Education
Highschool Diploma -
Trinity Highschool
500 N Industrial Blvd Euless, TX 7603906.2010
Associates - Business Administration And Management
Sophia Learning
OnlineSkills
- Sales support
- Deadline oriented
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Critical thinking
- Effective communication
- Active listening
- Customer relationships
- Data entry
- Analytical thinking
- Stress management
- Computer skills
Timeline
Stocking Lead
Walmart
2025 - Current
Sales Floor Team Lead
Walmart
2018 - 2020
Department Manager
Walmart
2017 - 2018
Customer Service Representative
Walmart
2016 - 2017
Cash Office Associate
Walmart
2014 - 2016
Customer Service Associate Cashier
Walmart
2013 - 2014
Price Coordinator
Walmart
2012 - 2013
Highschool Diploma -
Trinity Highschool
Associates - Business Administration And Management
Sophia Learning