Windows, Mac, Duo, Datto RMM, IT Glue, Microsoft 365
Kasey Lloyd Engle
Edmond
Summary
Technologically savvy professional with strong background in desktop support and troubleshooting. Adept at resolving complex technical issues and providing outstanding end-user support. Committed to team collaboration and consistently achieving results in dynamic environments. Proficient in hardware and software installation, and known for reliability and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
United Systems
09.2021 - Current
- Resolved hardware and software issues, ensuring minimal downtime for end-users.
- Provided technical support via remote desktop tools and on-site visits, enhancing user satisfaction.
- Implemented system upgrades and patches, improving overall network performance and security.
- Trained staff on new technologies and software applications, fostering a knowledgeable workforce.
- Developed troubleshooting guides for common issues, reducing resolution time for recurring problems.
- Led initiatives to optimize workstation setups, enhancing ergonomics and productivity across departments.
Audio/Visual Technician
Great Choice Audio Video
10.2018 - 09.2021
- Learned how to program and set up Home Automation Systems
- Customer service experience with one on one interactions
- Gained knowledge in Network Set up and troubleshooting
Audio Video Specialist
PSAV
06.2018 - 09.2018
- Set up Audio and Video equipment for Cox Convention center
- Trouble shooting complex issues in a fast paced, high pressure environment
- Worked with team to run highly technical shows
Education
Google IT Support Professional Certificate -
04.2021
Bachelors of Arts - Communications
Oklahoma Christian University
04.2018
Skills
- Software installation
- User training
- Technical documentation
- Hardware troubleshooting
- Remote desktop support
- Network configuration
- Customer service
Certification
- CompTia A+ in September of 2022
- CompTia Network+ in September of 2024
- Connect Secure CCA in September of 2025
- Training - Kaseya University Certified Technician in Datto RMM
Software
Timeline
Desktop Support Technician
United Systems
09.2021 - Current
Audio/Visual Technician
Great Choice Audio Video
10.2018 - 09.2021
Audio Video Specialist
PSAV
06.2018 - 09.2018
Bachelors of Arts - Communications
Oklahoma Christian University
Google IT Support Professional Certificate -
ADDITIONAL SKILLS
- Filmmaker and Creative Writer
- Skilled in Photoshop, Adobe Premiere Pro and Pro Tools
- Experience in Microsoft excel and Word