Kasey Frazier
Pittsburg,CA
Summary
.
Overview
10
10
years of professional experience
Work History
Security Lead
Allied Universal Security Services
02.2024 - Current
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
Security Shift Supervisor
Allied Universal Security Services
Concord, CA
11.2022 - 12.2023
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
Hospital Security Officer
Allied Universal Security Services
02.2022 - 10.2022
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Asset Protection Supervisor
Walmart
Pittsburg, CA
01.2018 - 12.2021
- Improved staff performance in handling asset protection matters through regular training sessions and workshops.
- Managed a team of asset protection associates, ensuring their adherence to company policies and standards.
- Wrote reports for internal and external crime, burglary, or theft.
- Provided support during internal and external audits, ensuring compliance with company policies and regulatory requirements.
- Controlled reduction of loss inventory by protecting company assets.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Lead Security Officer
Allied Universal Security Services
San Francisco, CA
04.2020 - 10.2020
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Boosted overall security awareness among employees through targeted training sessions and informative presentations on emerging threats in the industry.
Asset Protection Associate
Walmart
Pittsburg, CA
10.2017 - 01.2018
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Customer Service Representative
Sears
Concord, CA
07.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Deer Valley High School
Antioch, CA06.2010
Skills
- Team Leadership
- CCTV Monitoring
- Security personnel training
- Safety and security procedures
- CCTV experience
- Daily incident reporting
- Staffing and scheduling
- Skilled in conflict resolution
- Security screening
- Access Control
- Surveillance
Timeline
Security Lead
Allied Universal Security Services
02.2024 - Current
Security Shift Supervisor
Allied Universal Security Services
11.2022 - 12.2023
Hospital Security Officer
Allied Universal Security Services
02.2022 - 10.2022
Lead Security Officer
Allied Universal Security Services
04.2020 - 10.2020
Asset Protection Supervisor
Walmart
01.2018 - 12.2021
Asset Protection Associate
Walmart
10.2017 - 01.2018
Customer Service Representative
Sears
07.2014 - 09.2017
Deer Valley High School