Kasey Hunt
Hedgesville,USA
Summary
Ambitious retail manager with 10+ years of experience. Specializing in customer service focus, delivering sales/plan and leadership planning. Effectively utilizing reward programs and training to instill important customer service skills in team members.
Overview
6
6
years of professional experience
Work History
Covering Store Manager
Micheals
07.2025 - Current
- Cross-trained existing employees to maximize team work and performance.
- Managed store employees successfully in fast-paced environment through communication
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Manager
Michaels
08.2019 - 07.2025
- 2019-Promoted to full time CEM within one year by driving OSAT scores.
- 2021-Promoted to Frame Shop manager, increasing frame sales within the first month.
- 2023-Promoted to Operations Manager.
- Oversaw the day to day operations of the store including managing staff, customer satisfaction and ensuring that the store is compliant with all safety and security regulations.
- Managed storefront-related services, including repairs and enhancements, to improve the overall customer experience
- Coordinated employee schedules and training programs.
- Trained 10+ associates developing them into productive team members with excellent product knowledge.
- Determined layout of store merchandise for visual appeal to consumers.
Education
Associate in Science (A.S.) - Management
Blueridge Community College
08.2018
Skills
- Excellent Customer Service
- Multi-tasking
- Problem-Solving
- Forecasting and Scheduling
- Onboarding and Orientation
- Sales
- Organization
- Leadership
- Merchandising
ADDITIONAL SKILLS
MS office (word, excel, powerpoint)
Timeline
Covering Store Manager
Micheals
07.2025 - Current
Operations Manager
Michaels
08.2019 - 07.2025
Associate in Science (A.S.) - Management
Blueridge Community College
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