Tiana Cruz
Brooklyn,US
Summary
Accomplished Collateral Loans Store Manager with a proven track record at Modell Collateral Loans INC., adept in enhancing customer satisfaction and streamlining operations. Skilled in inventory management and leadership, I excel in optimizing productivity and fostering team cohesion. Demonstrated success in improving store revenue through strategic planning and superior customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Collateral Loans Store Manager /Pawn Manager
Modell Collateral Loans INC.
NewYork, NY
07.2019 - 05.2024
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Ensured compliance with all applicable laws and regulations relating to pawn transactions.
- Developed and implemented policies and procedures for loan processing, record keeping, inventory management and security.
- Maintained accurate records of all pawn loans and sales transactions.
- Monitored staff performance to ensure proper execution of job duties as well as compliance with company standards.
- Evaluated merchandise quality before accepting items for sale or loan in order to protect customers from fraud.
- Collaborated with other managers to develop strategies for increasing store revenue.
- Responded promptly to customer inquiries regarding product availability, pricing information, payment options.
- Coached team members on how to properly assess value of items offered as collateral against a loan or purchase price.
- Prepared weekly and monthly reports detailing transaction activity within the store.
Pawnbroker associate
Gem Pawnbrokers
Brooklyn, US
01.2015 - 01.2019
- Offering cash loans by contract to customers using collateral such as precious metals (gold, silver) also knowledge of designer handbags and electronics of all kinds, answering calls and questions that may come up ensuring customer leaves satisfied with above and beyond fantastic service
Pawn Broker Manager
Seapod Pawnbrokers
Brooklyn, US
01.2010 - 01.2015
- Open store in a timely manner, ensured that store was maintained and kept in a super clean manner for a better customer experience
- Daily paperwork checked and filed away while helping customers with providing them with collateral loans by contract
- Also training new employees as pawnbrokers
- Storing all cash, and collateral in safe until time of pick up, multitasking with customers, phones and making sure customer had the best experience possible
Retail Store Manager
Motherhood Maternity
Daytona Beach, US
01.2004 - 01.2010
- Register, Phones, System updates on visual merchandising presentations for the store, received weekly shipments and stocked the store with new items
- Training of new employees on how to use the register, fold and stock tables and fill walls and racks on the floor with merchandise and change window displays according to promotion visuals
- Opened and closed registers with a count for the days numbers making sure to keep all monies and paperwork in safe
- Open and closed store in a timely manner using alarm systems
Education
H.S. Diploma - English Lit
Samuel J Tilden
Brooklyn, NY01.1992
Skills
- Excellent customer service
- Multicultural Understanding
- Leadership
- Supervision
- Maximizing Productivity
- Computer Literacy
- Customer Response
- Opening and closing procedures
- Security System Monitoring
- Database Management
- Policies and Procedures
- Building and Leading Teams
- Inventory Management
- Accurate Cash Handling
- Bank and Safe Deposits
- Performance Evaluations
- Shift Scheduling
- Employee Training
- Report Generation
- POS Systems
Accomplishments
- Earned a certificate in basic Watch CSA
- Learned more about Pawn Master logistics / and Knowledge of Bravo systems
- Knowledgeable in Authenticating Designer Items
Certification
- Watch CSA basic Certificate of authenticating various watches April - 2024
Languages
Spanish
Professional
References
References available upon request.
Timeline
Collateral Loans Store Manager /Pawn Manager
Modell Collateral Loans INC.
07.2019 - 05.2024
Pawnbroker associate
Gem Pawnbrokers
01.2015 - 01.2019
Pawn Broker Manager
Seapod Pawnbrokers
01.2010 - 01.2015
Retail Store Manager
Motherhood Maternity
01.2004 - 01.2010
- Watch CSA basic Certificate of authenticating various watches April - 2024
H.S. Diploma - English Lit
Samuel J Tilden
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