Tala Albert
Brooklyn,NY
Summary
Dynamic, results-driven professional with a robust foundation in business management, recognized for leading teams and implementing operational improvements that align with business objectives. Strong advocate for team collaboration and adaptability, ensuring responsiveness to evolving business needs. Expertise in strategic planning, comprehensive training programs across departments, and a client-centric approach to foster sustainable growth and drive impactful results. Committed to leveraging skills to enhance organizational performance and achieve excellence in every initiative.
Overview
14
14
years of professional experience
Work History
Business Manager
MAC Nordstrom Flagship
07.2025 - Current
- Elevated M.A.C in the makeup category rank from #5 to #1, achieving the #1 Regional Rank within the brand through strategic visual merchandising and sales leadership.
- Drove a remarkable 36% year-to-date (YTD) sales increase, significantly exceeding the overall department’s 13% increase by implementing targeted sales strategies and coaching.
- Maintained MAC as the #1 makeup brand with the highest YTD sales increase compared to last year (LY), leveraging deep product knowledge and effective sales techniques.
- Recorded a 123% month-to-date (MTD) sales increase in December, ranking MAC as the #1 makeup artistry brand for 5 consecutive months through focused performance management and team development.
- Positioned MAC as the top trending makeup artistry counter at Nordstrom Flagship by enhancing merchandise presentation and customer experience.
- Provided freelance recruiting support that successfully identified and onboarded high-performing sales professionals, resulting in an increase in sales revenue and strengthening the team.
- Partnered with the M.A.C SAE and Regional Trainer on training programs for team members, enhancing product knowledge of existing products and new product launches, as well as customer engagement strategies, contributing to leadership development.
- Organized engaging in-store events and makeup demonstrations that elevated customer interaction, building a loyal community of brand enthusiasts and driving event execution.
- Collaborated closely with store management and other departments to ensure alignment in marketing initiatives, enhancing overall operational efficiency and driving store traffic through effective communication.
- Prioritized personalized service and customer engagement through tailored approaches, contributing to higher sales and customer satisfaction ratings by focusing on the customer experience.
- Implemented corporate merchandising guidelines to enhance brand visibility and drive customer engagement, ensuring optimal merchandise presentation.
Business Manager
SK-II -Bloomingdale’s Flagship
07.2024 - 06.2025
- Successfully recruited top sales talent, leading to a 30% increase in team productivity and a significant boost in overall sales performance through effective leadership development.
- Oversaw all aspects of counter operations, with a focus on meeting key performance indicators and driving revenue growth through strategic initiatives and performance management.
- Utilized CRM and KPI systems for clienteling, achieving a 20% increase in repeat business and enhancing customer loyalty through strong client relationships.
- Planned and executed in-store events and product launches to enhance brand visibility and drive foot traffic, resulting in a 25% increase during promotional periods through meticulous event management.
- Built and coached a high-performing team, leading to a 20% improvement in team performance metrics and fostering a culture of excellence through dedicated coaching and development.
- Implemented training programs for team members, enhancing product knowledge and customer engagement strategies, reinforcing communication and collaboration skills.
- Organized engaging in-store events and makeup demonstrations that elevated customer interaction, building a loyal community of brand enthusiasts and driving event execution.
- Collaborated closely with store management and other departments to ensure alignment in marketing initiatives, enhancing overall operational efficiency and driving store traffic through effective communication.
- Prioritized personalized service and customer engagement through tailored approaches, contributing to higher sales and customer satisfaction ratings by focusing on the customer experience.
Store Manager
MAC (various locations) Bloomingdale’s Flagship Bloomingdale’s Roosevelt Field World Trade Center Macy’s KP Cumberland Mall
Atlanta, GA
05.2012 - 06.2024
- Utilized CRM systems for improved customer interactions, enhancing client loyalty and driving repeat sales through effective client relationship management.
- Monitored KPIs to identify performance improvement opportunities, contributing to a 15% increase in overall sales through strategic performance management.
- Managed inventory effectively through audits and strategic replenishment, reducing excess inventory by 18% and demonstrating strong organizational skills.
- Provided coaching and mentorship to team members, enhancing service delivery and fostering leadership development.
- Implemented training programs for team members, enhancing product knowledge and customer engagement strategies, reinforcing communication and collaboration skills.
- Organized engaging in-store events and makeup demonstrations that elevated customer interaction, building a loyal community of brand enthusiasts and driving event execution.
- Collaborated closely with store management and other departments to ensure alignment in marketing initiatives, enhancing overall operational efficiency and driving store traffic through effective communication.
- Prioritized personalized service and customer engagement through tailored approaches, contributing to higher sales and customer satisfaction ratings by focusing on the customer experience.
Education
Bachelor of Arts -
CUNY Medgar Evers College
Cosmetology
Empire Beauty School
New York, NYSkills
- Recruiting
- Event Planning
- Visual Merchandising
- Achieving Sales Goals
- Cross-Functional Collaboration
- Team Training & Development
- Performance Management & Coaching
- Excellent Customer Service
- Budgeting & Resource Allocation
- Team Leadership and management
- Beauty and Cosmetics Sales
- Excellent Verbal and Written Communication Skills
- Microsoft Software Proficiency
- Problem Resolution
- Deep Product Knowledge
- Effective Time Management
- Customer Retention Strategies
- Social Media Platforms
- Client Relationships
- Merchandise Presentation
- Coaching
- Leadership Development
- Organizational Skills
- Interpersonal Skills
- Communication
Timeline
Business Manager
MAC Nordstrom Flagship
07.2025 - Current
Business Manager
SK-II -Bloomingdale’s Flagship
07.2024 - 06.2025
Store Manager
MAC (various locations) Bloomingdale’s Flagship Bloomingdale’s Roosevelt Field World Trade Center Macy’s KP Cumberland Mall
05.2012 - 06.2024
Cosmetology
Empire Beauty School
Bachelor of Arts -
CUNY Medgar Evers College