Brittany Gray
Athens,AL
Summary
Customer service oriented professional with 10+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Manager
Forest Manor Health and Rehab
Northport, AL
02.2023 - Current
- I am responsible for all Facility billing, accounts receivable, collection activities, and supervision of billing and collections personnel
- Responsible for achieving cash collection and AR goals for the Facility
- I work with other department heads to ensure compliance with all financial regulatory and other requirements
- I submit and oversee Medicaid applications, while working with resident, family and applicable outside agencies to finalize facility coverage through Medicaid
- Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties
- Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims
- Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments
Dental Practice Manager
Advantage Dental
04.2022 - 02.2023
- My duties consisted of overseeing the day-to-day administrative and business operations of a dental practice, that included patient scheduling, managing a team of trained front office staff, dental assistance, hygenist and working with our office Dentist
- It also included making sure financial transactions, billing, marketing, compliance with healthcare regulations, and ensuring a smooth patient experience, all while maintaining the practice's profitability and efficiency
Customer Service Administrative Supervisor
Pace Analytical Laboratory
Tuscaloosa, AL
03.2018 - 04.2022
- Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management
- Oversees and supervises broad areas of the operations, such testing, scheduling, inventories, services, communication and general coordination of the lab, services, and field
- Ensures the accuracy of tests and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies
- Additional duties as required
Patient Care Assistant
Patient Care
Tuscaloosa, AL
06.2017 - 03.2019
- Provided in-home personal care services based on established care plans and respected patient privacy and confidentiality
- Assisted with activities of daily living - mobility, personal hygiene, and feeding
- Kept household clean and organized, ran errands, and prepared and served meals
- Documented services provided, patient condition, and changes in patient behavior in paper charts
Insurance Specialist
DCH HEALTH SYSTEM
Tuscaloosa, AL
09.2016 - 04.2017
- Responsible for processing medical insurance claims, verifying insurance to post payments to patients accounts
- Write-offs and charity payments
Private Caregiver
Pine Valley Center for Rehabilitation and Nursing
Tuscaloosa, AL
10.2010 - 09.2016
- Assisted residents with activities of daily living - personal hygiene and mobility
- Transported residents to and from dining areas and assisted with feeding
- Reported health, comfort, and safety observations and documented patient condition in paper charts
- Took and documented vital signs and provided emotional support to residents and their families
Unit Clerk / Mental Health Worker
Hillcrest Behavioral Health Services
Birmingham, AL
03.2007 - 10.2010
- Admitted mental health patients into unit electronically and attended to patient needs including hygiene and feeding
- Gave medication reminders and logged every medication into computer system in appropriate patient files
- Communicated with patients, families, and staff and documented patient behavior and symptoms for nurses
- Assisted patients with mobility, measured intake and output, and followed safety and infection control procedures
Certified Nursing Assistant
Forest Manor Nursing Home
Northport, AL
01.2002 - 12.2006
- Assisted residents with activities of daily living - personal hygiene and mobility
- Transported residents to and from dining areas and assisted with feeding
- Reported health, comfort, and safety observations and documented patient condition in paper charts
- Took and documented vital signs and provided emotional support to residents and their families
Education
Bachelor's - Healthcare Business Administration
11.2021
Associate in Science (AS) - Health Science
10.2019
Bachelor's degree - Healthcare Administration
Skills
- Data collection
- Memory care
- Anatomy Knowledge
- Accounting
- Insurance Verification
- Epic Pro
- ICD-10
- Medical Coding
- Filing
- Medical Billing
- Business management
- Microsoft Excel
- Infection Control Training
- Public relations
- EMR Systems
- Medical records
- Medical Terminology
- HIPAA
- Medical Scheduling
- ICD-9
- CPT Coding
- Supervising experience
- Microsoft Powerpoint
- Documentation review
- Medical Office Experience
- Clerical Experience
- Management
- Records management
- Medical office management
- Recruiting
- Laboratory Experience
- Microsoft Office
- Leadership
- Quality Assurance
Certification
- Adult and Pediatric First Aid/CPR/AED, 07/01/19, Present
- BLS Certification
Key Qualifications
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Greenway Prime Suite EHR
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- Meaningful Use
- ICD-9
- ICD-10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager - Forest Manor Health and Rehab
02.2023 - Current
Dental Practice Manager - Advantage Dental
04.2022 - 02.2023
Customer Service Administrative Supervisor - Pace Analytical Laboratory
03.2018 - 04.2022
Patient Care Assistant - Patient Care
06.2017 - 03.2019
Insurance Specialist - DCH HEALTH SYSTEM
09.2016 - 04.2017
Private Caregiver - Pine Valley Center for Rehabilitation and Nursing
10.2010 - 09.2016
Unit Clerk / Mental Health Worker - Hillcrest Behavioral Health Services
03.2007 - 10.2010
Certified Nursing Assistant - Forest Manor Nursing Home
01.2002 - 12.2006
Southern New Hampshire University - Bachelor's, Healthcare Business Administration
Ultimate Medical Academy - Associate in Science (AS), Health Science
- Bachelor's degree, Healthcare Administration
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