Hi, I’m
Kasey Kryjak
Chester,VA
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level maintenance apprentice position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Pep Boys Auto Parts & Service
General Service Technician
01.2023 - 06.2023
Job overview
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Advanced Auto Parts
Parts Manager
08.2020 - 07.2022
Job overview
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
AutoZone
Parts Manager
08.2019 - 09.2021
Job overview
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Sussex II State Prison
Senior Correctional Officer
03.2015 - 10.2018
Job overview
- Received and accounted for personal possessions and determined inmate work assignments.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Interviewed inmates to obtain information and assess needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
Thomas Dale High SchoolChester, VA
Diploma from General Education
06.2010
University Overview
- Honoree of [Honor Name]
- Awarded [Award Name]
- [Scholarship Name] Scholarship Recipient
- [Number] GPA
Skills
- Vehicle Construction
- Basic Tools
- Attention to Detail
- Service Ticket Accuracy
- Power Tool Proficiency
- Customer Satisfaction
- Records Accuracy
- Diagnostic Procedures
- Valid Driver's License
- Vehicle Inspection and Maintenance
- Testing and Analysis
- Hand Tool Knowledge
- Customer Relationship Management
- Preventive Maintenance
- Troubleshooting Abilities
- Document Management
- Lubrication Systems
- Inventory Management
- New Employee Training
- Heavy Lifting
- Mechanical Aptitude
- Professional and Courteous
- Work with Minimal Supervision
- Analytical Thinking
- Safety Procedures Adherence
- Oil Changes
- Warranty Repair
- Hospitality and Accommodation
- Verbal and Written Communication
- Installation and Repair
- Documenting Changes
- Spark Plug Replacement
- Adaptable and Flexible
- Technician Assistance
- Service Reports
- Service Call Response
- Report Generation
- Issue and Problem Resolution
- Wheel Rotation and Balancing
- Operating Test Equipment
- Pole Climbing
- Maintenance and Repair
- Safety Policies and Procedures
- Safe Chemical Handling
- Install New Parts
- Complete Work Orders
- Bay Maintenance
- Engine Tuning and Analysis
- Garment Pinning
- Hand and Power Tool Operation
- Reading Comprehension
- Body Panel Repair
- Diagnose Problems
- Setup and Installation
- Replacing Parts
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Service Technician
Pep Boys Auto Parts & Service
01.2023 - 06.2023
Parts Manager
Advanced Auto Parts
08.2020 - 07.2022
Parts Manager
AutoZone
08.2019 - 09.2021
Senior Correctional Officer
Sussex II State Prison
03.2015 - 10.2018
Thomas Dale High School
Diploma from General Education
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