Kasey L. Favors
Orange Beach
Summary
Detail-oriented planner with a proven track record of strong problem-solving skills and the ability to maintain composure under pressure. Expertise in managing shifting priorities while providing robust support to senior leadership, ensuring aggressive deadlines are consistently met without compromising quality. A commitment to excellence drives the pursuit of innovative solutions that enhance operational efficiency and team collaboration. Adaptable and resourceful, ready to tackle challenges in dynamic environments with a strategic mindset.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Manager
Seaonus Stevedoring Services
01.2007 - 01.2016
- Managed accounts receivable, performed weekly customer outreach, and documented payment commitments for corporate
- Prepared expense reports for the General Manager
- Processed all company purchase orders and coordinated scheduling with vendors for incoming cargo
- Entered and tracked all cargo movements (truck, rail, barge)
- Created detailed receiving receipts and vessel mate’s receipts
- Processed customer invoices and reconciled revenue detail reports with month end financials
- Tracked payments from Alabama State Docks
- Approved contract labor hour invoices and verified accuracy of timesheets
- Produced daily tonnage reports and weekly summaries including revenue, man hours, and tonnage
- Managed office supply ordering and PPE procurement
- Coordinated employee time off scheduling with the Office Manager
- Scheduled monthly safety meetings and recorded minutes
- Processed reimbursement forms
- Arranged on site catering for meetings and events
Executive Assistant
Mentor Graphics Corporation (formerly Accelerated Technology)
01.2000 - 01.2007
- Managed all administrative affairs for the General Manager through an acquisition, including coordinating diligence materials
- Scheduled domestic and international travel for the General Manager
- Prepared expense reports for the General Manager and VP of Sales; reviewed reports from direct reports for approval
- Oversaw daily Outlook calendar management
- Coordinated on site and offsite meetings with internal teams, customers, and partners
- Processed employee record changes including pay adjustments, cost centers, titles, and job locations
- Scheduled interviews and coordinated travel for sales and engineering candidates
- Processed new hire and termination documentation
- Processed tuition reimbursement requests
- Maintained sales organization charts for domestic and international offices
- Supported multiple cost centers and handled personal financial administration for the General Manager (bill pay, contractors, rental properties, leases, tenant communications, and eviction documentation)
- Received and routed calls and incoming mail
- Coordinated on site training and catering
- Served as primary point of contact for company vendors (e.g., Schneider Insurance, Estes Heating & Air, Southern Sprinkler Landscape, Kentwood Water Service)
Office Manager
Accelerated Technology
01.1997 - 01.2000
- Assisted Human resources with new hire paperwork and training
- Maintained Employee time off calendar
- Coordinated temporary staffing for special projects
- Supported company event planning through Marketing
- Gathered employee information during Mentor Graphics acquisition
- Assisted Administration during time off
Customer Service Representative
Accelerated Technology
01.1995 - 01.1997
- Operated multi line switchboard and handled mail processing
- Ordered office supplies and managed inventory
- Conducted customer service surveys for Sales and Technical Support
- Prepared weekly survey reports for leadership
- Prepared sales manuals (copying, binding, assembly)
Education
Baker High School
Mobile, AL01-1995
Skills
- Executive support
- Travel coordination
- Event planning
- Database administration
- Customer account management
- Expense report preparation
- Purchase order processing
- Vendor coordination
- Customer relationship management
- Accounts receivable management
- Expense reporting
- Technical: MS Word/Excel, Power Point, Outlook, JD Edwards, Quick Books, VMS (Vessel Management System, AS400
Timeline
Customer Service Representative Manager
Seaonus Stevedoring Services
01.2007 - 01.2016
Executive Assistant
Mentor Graphics Corporation (formerly Accelerated Technology)
01.2000 - 01.2007
Office Manager
Accelerated Technology
01.1997 - 01.2000
Customer Service Representative
Accelerated Technology
01.1995 - 01.1997
Baker High School