Kasey Nielson
Cedar City
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Accounts Manager
Imlay Plumbing
04.2015 - Current
- Record vendor invoices and facilitate payments.
- Develop and maintain strong working relationships with professionals within assigned territory.
- Invoice customers for all services provided.
- Receive and record all incoming payments.
- Reconcile bank and credit card statements.
- Record all employee hours and benefits for payroll.
- Answer office phones and organize and maintain daily schedule for all employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Experience with customer service with individuals both satisfied/unsatisfied and coming up with solutions to solve the issues.
- Collection process on past due accounts from vendors and customers
Youth Advocate
Department of Human Services
01.2016 - 12.2017
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Conducted assessments to determine types of services individuals required.
- Liaised between children and guardians to best handle issues specific to youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Supported and mentored youth with school work and assignments.
- Attended court hearings to provide support for child.
- Supervised visits with parents for children in foster care.
Sales Associate
Sears
08.2015 - 03.2016
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Brad's Food Hut
02.2014 - 07.2015
- Took customers orders
- Performed cash, card, and check transactions to complete customer purchases.
- Cleaning and maintaining a tidy workplace
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Dental Assistant
Brown Dental Office
01.2014 - 05.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
Education
High School Diploma -
Cedar High School
Cedar City, UT05-2016
Bachelor of Science - Criminal Justice
Southern Utah University
Cedar City, UT04-2016
Associate of Science - Psychology
Southern Utah University
Cedar City, UT04-2016
Skills
- AP and AR management
- Payroll management
- Bank reconciliation
- Invoicing
- Budget management
- Punctual
- Youth engagement
- Youth guidance
- Microsoft Office
- Quickbooks
- Google Sheets
- Google Calendar
Timeline
Youth Advocate
Department of Human Services
01.2016 - 12.2017
Sales Associate
Sears
08.2015 - 03.2016
Accounts Manager
Imlay Plumbing
04.2015 - Current
Cashier
Brad's Food Hut
02.2014 - 07.2015
Dental Assistant
Brown Dental Office
01.2014 - 05.2015
High School Diploma -
Cedar High School
Bachelor of Science - Criminal Justice
Southern Utah University
Associate of Science - Psychology
Southern Utah University
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