Dedicated Floral Lead with a strong focus on customer service and problem-solving. Skilled in multitasking and team collaboration, delivering exceptional results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Floral Lead
Cactus & Tropicals
Draper, UT
10.2020 - 07.2026
Managed wedding floral consultation process to support proposal development, pricing, and contract preparation.
Represented corporate interests at expo showcases, attending networking events to support corporate outreach.
Maintained self-motivation and personal responsibility to ensure consistent performance.
Executed independent work while partnering effectively within team environments.
Demonstrated effective problem solving during high-stress event situations.
Managed training delivery and provided ongoing guidance to support team operations.
Led floral team in day-to-day retail floral operations and design execution.
Oversaw and designed end-to-end large-scale, high-end event floral installations and facilitated end-to-end execution.
Demonstrated strong organizational and time management while managing multiple projects.
Managed courteous, effective working relationships with coworkers, customers, and vendors.
Demonstrated successful, efficient performance through effective time management under tight deadlines in fast-paced environment.
Florist/Assistant Manager
Leppell's Flowers and Gifts
Forks, WA
01.2005 - 10.2020
Provided exceptional customer service by addressing inquiries and offering product recommendations tailored to client needs.
Assisted in creating floral arrangements for various occasions, enhancing aesthetic appeal and customer satisfaction.
Supported inventory management by restocking supplies and ensuring freshness of flowers and materials.
Trained new staff on best practices for floral design techniques and customer interaction protocols, fostering skill development.
Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
Prepared incoming flower stocks for inclusion in arrangements, bouquets and [Type].