Hi, I’m
Kasey Shea
Arlington,TX
Summary
Accomplished professional with over 20 years of experience managing customer service for a wide range of external and internal stakeholders. Specializing in remote support through chat, email, and phone for more than 5 years. Proficient in Microsoft Suite, Google Suite, and QuickBooks to enhance operational efficiency. Skilled in all aspects of customer support, production quoting, order management, and client communication across multiple channels.
Overview
22
years of professional experience
Work History
Hightech Grafix Inc
Administrative Coordinator
03.2024 - 08.2024
Job overview
- Optimized quote processes, boosting customer satisfaction through precise service customization.
- Optimized invoice and order processing using QuickBooks and custom systems for enhanced efficiency.
- Streamlined client communication across email, phone, and chat to enhance issue resolution efficiency.
Einstein Printing
Client Relations Specialist
05.2023 - 08.2023
Job overview
- Cultivated robust client relationships, leading to sustained satisfaction.
- Reduced processing time and increased efficiency by utilizing Presswise for order fulfillment.
- Presented accurate print and promotional product estimates, enhancing project planning efficiency.
- Coordinated promotional product requests through SAGE and ASI tools.
- Utilized design software to manage pre-press responsibilities effectively.
Required Team Gear
Account Manager / Customer Service
03.2022 - 02.2023
Job overview
- Managed promotional orders for sports decorations, servicing marketing companies and high school events.
- Optimized printing workflow using direct-to-film printer and heat press, enhancing output quality.
- Delivered clear pricing and mock-up insights using chat, email and order software for enhanced client clarity.
- Substituted as purchasing lead, ensuring uninterrupted supply chain operations.
- Executed DTF print and heat press operations effectively.
Office Depot
Production Control Lead
06.2005 - 03.2021
Job overview
- Scheduled projects, assigned tasks, and ensured timely completion.
- Functioned as key point of contact for significant corporate accounts.
- Coordinated diverse print assets, enhancing efficiency.
- Performed maintenance and operated production printers, such as the Xerox Nuvera 120, Xerox XC1000, DocuTech 6155, Nuvera 314, Baltoro, and Scitex FB550.
- Managed pre-press responsibilities with tools like Quite Imposing and Adobe Creative Suite.
Verizon
Sales Consultant/Data Entry
12.2002 - 06.2005
Job overview
- Sold and provided Customer Service Support to clients with LAN ISDN ISP services and equipment.
- Managed DSL order entry team, streamlining processes for consistent high-quality delivery.
- Trained consultants on order entry systems, reducing data entry errors.
Education
Texas Tech UniversityLubbock, TX
Bachelor Of Arts And Science from Counseling Psychology
Tarrant County CollegeArlington, TX
from General Studies
05.2022
Skills
- Prepress
- Mac OS
- Command Workstation
- Microsoft Outlook
- Adobe Creative Suite
- Shipping & receiving
- Onyx
- Customer service
- Google Suite
- Canva
- Operating systems
- Fiery
- Promotional Products
- Print Production
- Microsoft Suite
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid time offTimeline
Administrative Coordinator
Hightech Grafix Inc
03.2024 - 08.2024
Client Relations Specialist
Einstein Printing
05.2023 - 08.2023
Account Manager / Customer Service
Required Team Gear
03.2022 - 02.2023
Production Control Lead
Office Depot
06.2005 - 03.2021
Sales Consultant/Data Entry
Verizon
12.2002 - 06.2005
Texas Tech University
Bachelor Of Arts And Science from Counseling Psychology
Tarrant County College
from General Studies
Similar Profiles
Jeremy PalmaJeremy Palma
Assisatnt Graphic Designer at We R GrafixAssisatnt Graphic Designer at We R Grafix
David LiraDavid Lira
Production Manager at Lay It Down GrafixProduction Manager at Lay It Down Grafix
JOEL AGYAPONG NAATEYJOEL AGYAPONG NAATEY
SENIOR GRAPHIC DESIGNER at JOANDY GRAFIXSENIOR GRAPHIC DESIGNER at JOANDY GRAFIX
Michael MandujanoMichael Mandujano
Janitor at WhiteDove Janitorial SVCJanitor at WhiteDove Janitorial SVC
Madison VazquezMadison Vazquez
IT Technical Support Specialist at PrestoIT Technical Support Specialist at Presto