Kasey Showers
Myrtle Beach,SC
Summary
Experienced professional with strong interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with a strong organizational aptitude. Capable of handling multiple projects simultaneously while maintaining a high level of accuracy. Seeking a position that offers professional challenges.
Overview
13
13
years of professional experience
Work History
Refund/Collections Analyst
Practice Management Group
Murrells Inlet, SC
08.2024 - 07.2025
- Developed strategies to reduce outstanding receivables through effective follow-up communications.
- Conducted regular audits of accounts receivable data, identifying discrepancies and initiating corrective actions.
- Mentored team members in negotiation tactics, resulting in improved recovery rates on delinquent accounts.
- Maintained strong relationships with clients to ensure prompt payment and encourage repeat business.
- Analyzed refund requests to ensure compliance with company policies and enhance customer satisfaction.
- Processed high-volume refund transactions efficiently, minimizing delays and errors in resolution.
Medical Biller
Independent Eyes, LLC
Rapid City, SD
01.2017 - 08.2024
- Streamlined billing process, accounts receivable, and service agreements to enhance office productivity.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Maintained effective relationships with medical representatives, addressing customer inquiries and resolving complaints.
- Communicate with patients about outstanding balances and collect/arrange payments. Utilize collections agencies when necessary
- Communicated with patients about outstanding balances and collected payments.
- Assisted multiple optometrists by conducting diagnostic tests, including retinal imaging, recording, measuring, and testing eye function and vision
Revenue Manager
Rapid Roadside Repair
Remote
07.2021 - 08.2022
- Collaborated with core teams to streamline business policies and internal controls, creating scalable and detailed procedures.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Executed month-end reconciliation and developed reporting metrics with corporate finance executives to enhance financial oversight.
- Analyzed customer contracts and purchase orders for revenue recognition, ensuring compliance with company policies and standards.
- Worked within core teams to streamline business policies and internal controls, resulting in scalable and detailed set of procedures.
Office Manager
Dr. Haleh Guilak
Murrieta, CA
02.2015 - 10.2016
- Promoted staff development and training, delegated work, and evaluated staff workload and progress to enhance team capabilities.
- Promoted staff development and training as well as delegated work to staff and evaluated their workload and progress
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Established workflow processes, monitored productivity, and implemented modifications to optimize personnel performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Delivered exceptional customer service by addressing client inquiries and concerns via phone and email, fostering positive client relationships.
Office Assistant
Lava Propane, LLC
Vista, CA
07.2012 - 07.2014
- Cultivated long-term relationships with vendors and service providers by exceeding contractual obligations and ensuring timely delivery of quality products and services
- Coordinated customer accounts through contract review, new account setup, data entry, report analysis, and product inventory assistance
- Maintained accurate invoice summary and collection records to enhance monitoring of billing and cash inflows
- Created monthly financial statements; processed outbound invoices, incoming payments, and verified incoming invoices
- Maintained strong long-term relationships with vendors and service providers by exceeding their contractual obligations and delivering quality products and services in a timely manner
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06-2016
Skills
- Data reconciliation
- Analytical and critical thinking
- Time management abilities
- Task prioritization
- Adaptability and flexibility
- Improvement mindset
- Professional ethics
- Effective communication
- Self-motivated
Timeline
Refund/Collections Analyst
Practice Management Group
08.2024 - 07.2025
Revenue Manager
Rapid Roadside Repair
07.2021 - 08.2022
Medical Biller
Independent Eyes, LLC
01.2017 - 08.2024
Office Manager
Dr. Haleh Guilak
02.2015 - 10.2016
Office Assistant
Lava Propane, LLC
07.2012 - 07.2014
High School Diploma -
Murrieta Valley High School