Kasey Snyder

Provide a high level of support, service, and consultation to Truist Senior Leadership in resolving inquiries and request related to Benefits, Payroll/Workday, Leave Administration, and Teammate Relations.

Train peers on all aspects of Payroll and Workday.

Engaged in testing and implementation of the HR Intake system, Service Now.

• Responsible for providing day to day leadership and motivation to a team of Payroll HR Professionals
• Ensure that Teammate Care meets service, quality and performance metrics
• Facilitating structured coaching to develop Teammates to provide quality service and immediate solutions to incoming callers and emailed inquiries
• Partner with HR enablement teams to improve policies, systems, and procedures
• Systems specifically: Workday, Salesforce, Amazon Connect, and RSA.

• Support Workday Support specialists with Payroll and Workday questions
• Review and approve new teammates I9 verification
• Process compliance reports for payroll processing
• Process semi monthly payroll audit for accuracy and regulatory compliance
• Provide system support to teammates and managers for the Workday system, I-9 process, internet registration and Payroll by overseeing the responsibilities of the HR Central team
• Provide ongoing training and coaching to ensure that HR Central team is equipped with the necessary tools and knowledge to determine the level of diagnostic instruction needed to be given to adequately assist internal clients
• Manage exception reporting process.

• Process tax liens, levies and garnishments on client accounts in accordance to strict legal policies
• Create official checks for tax lien, levy and garnishment payments to tax and legal offices
• Maintain filing and processes and procedures for tax liens, levies, and garnishments
• Work closely with management to monitor compliance in the Wilson location.

• I utilized current fraud systems to monitor client accounts
• I assisted the client in blocking and reissuing debit and credit card accounts when fraud is detected, while providing each client with the Perfect Client Experience
• I assisted in training new specialists, I was a member of our Perpetrator Fraud Team, and I was successful in determining many fraud trends which resulted in new rules to be placed to block future transactions
• I managed to adhere to each monthly objective on average handle time, and wrap up time in an exceeds expectations result.

• Received and correctly processed both written and verbal instructions, prints and work orders
• Disassembled, reassembled and corrected changeover for each E Juice line
• Built containers and packed parts in accordance with detailed packing specifications
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals
• Observed all safety policies and procedures in a pharmaceutical setting
• Managed documentation of and training on production procedures and work orders.

• Responsible for providing day to day leadership and motivation to a team of Payroll HR Professionals
• Ensure that Teammate Care meets service, quality and performance metrics
• Facilitating structured coaching to develop Teammates to provide quality service and immediate solutions to incoming callers and emailed inquiries
• Partner with HR enablement teams to improve policies, systems, and procedures
• Systems specifically: Workday, Salesforce, Amazon Connect, and RSA.