Kasey Sorbers

• Collaborated directly with the Director of Operations to streamline operations and improve efficiency.
• Led a team of Recovery Coaches to ensure all tasks were completed efficiently and effectively. Oversaw the team's performance, providing guidance, training, and support as needed.
• Managed and updated the operations information board containing all client information for staff utilization.
• Created and maintained the weekly provider list, scheduling clients for appointments based on their level of care.
• Conducted housing inspections across four locations, ensuring the safety and well-being of clients. Maintained and restocked Narcan emergency kits in designated houses.
• Uploaded and tracked urine and vital signs data in the EMR system, ensuring timely documentation. Facilitated weekly lab collections and processed direct intake samples.
• Coordinated client appointments based on individualized needs, assigned staff availability and transport.
• Collected Assignment of Representative and Coordination of Benefits forms from new intakes. Maintained updated insurance information for the utilization department.
• Managed and updated the OPUS EMR System for the Dallas location.

• Acted as a support system to patients dealing with substance abuse, trauma, psychosis, and a variety of mental health disorders in an effort to get them to return to their day to day life with a renowned mindset ready to succeed in their individual ventures.
• Responded and deescalated mental health crisis's when initially presented to hospital and offered contiguous care throughout inpatient stay to ensure safety for individual and others involved in care.
• Managed a team of Mental health Technicians to assess current crisis interventions and improve methods based on each patient needs and improve overall quality of care.
• Collaborator on multiple committees including; HCA Fall Committee, Sight on Safety, and Patient Orientation Task Force, with the focus on improving the patient experience within what can be a jarring initiation into an inpatient psychiatric setting..
• Oriented new employees on floor safety protocols, and integrated new policies as delegated by hospital administration.
• Directed patients when working the floor to guide and offer support as they follow their personal treatment plans.

Intake Triage (As needed)

• Provided oversight on incoming transfers to determine necessary level of care upon arrival
• Assign priority based on observations and available information.
• Ensures accurate charting and documentation for patient transfers.
• Interview patients/families to gather history and make accurate assessments.

Awards: Green Oaks Always Award(X2), HCA Unit of Distinction Award

• Assessed homes after unforeseen passings or in cases that biohazardous material needed to be removed from the building.
• Assisted in the removal of material, including circumstances in which parts of the buildings structure needed to be removed due to irrecoverable damages.
• Disposed of materials properly in accordance with OSHA and EPA Protocols.
• Restored properties to be in compliance with Health and Environmental regulations and provide relief to the all individuals who might have been affected by the event.

• Provided interventions for individuals experiencing a mental health crisis within an acute psychiatric inpatient facility.
• Utilized SAMA techniques to keep patients from harming themselves and others.
• Documented all observations, interventions, and concerns in patient charts and communicated these to other staff.
• Collected blood and other laboratory specimens.
• Advocated for individual patient needs and encouraged utilization of given resources to improve overall quality of life.

• Created and developed multiple Public Health Programs that were implemented within the community based on the assessed health needs.

- Mental Health Fair (Commerce Tx, 2019)

- Greenville Food scarcity Project (Greenville Tx, 2019)

• Met with relevant stakeholders within the community to assess predominate health issues within the general population.
• Created specialized health programs to introduce preventative initiatives with the goal reducing the need for crisis intervention.
• Communicated directly with stakeholders to promote present resources available to the population.
• Developed marketing material and collaborated with vendors to promote event to target populations.
• Implemented Program on a $0 budget, gathered funding by developing Business partnerships within the community and recruiting public volunteers.