Jose Alfredo Trujano Arredondo
1er Andador De Planetas 63 Cor. El Rosario,CDMX
Summary
In my sever years of working as a bilingual customer service representative I've developed exceptional customer service and organizational skills in fast-paced environment, managing reservations with efficiency and precision. Adept at using booking systems and addressing customer inquiries with professionalism. Seeking to transition into new field, leveraging skills in communication and problem-solving to contribute to new team.
Overview
2
2
years of professional experience
Work History
Reservation Specialist
Royal Caribbean Group
07.2022 - 04.2024
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Directed guests on booking reservations for a cruise
- Modified existing bookings.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Assisted with billing, adding perks, identifying travelers needs, and selecting perfect destinations.
- Assisted with booking flights, pre- and post cruise.
Tech Support, Customer Services, and Sales
Tech Mahindra
02.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Provided tech support.
- Sales.
Customer Service Representative
Door Dash
01.2022 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers and merchants with doubts and creating tickets.
Education
GED -
Preparatoria Terminada
Skills
- Problem solving
- Outstanding customer service
- Active listening skills
- Reservation software
- Sales background
- Telephone reservations
- Customer engagement
- Phone etiquette
- Call control
- Travel bookings
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Reservation Specialist
Royal Caribbean Group
07.2022 - 04.2024
Tech Support, Customer Services, and Sales
Tech Mahindra
02.2022 - 06.2022
Customer Service Representative
Door Dash
01.2022 - 03.2022
GED -
Preparatoria Terminada
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