Kasey Tyson

• Managed high-volume inbound and outbound calls to coordinate field service requests for linemen.
• Dispatched crews efficiently to resolve power outages, service interruptions, and emergency repairs.
• Monitored real-time job progress using dispatch software and provided updates to customers and CRC staff.
• Communicated with field technicians to achieve timely and accurate ticket completion.
• Provided excellent customer service by addressing inquiries, troubleshooting issues, and de-escalating member concerns.
• Collaborated with dispatchers to optimize workforce allocation and response times.
• Striving to consistently maintain OUR VISION of exceeding the expectations of both our membership and employees.
• Aiming to positively impact the lives of others through outstanding service.

• Supervised correctional officers to ensure facility safety, inmate accountability, and compliance with policies.
• Led emergency response efforts, including de-escalation of disturbances, use of force protocols, and incident investigations.
• Oversaw inmate classification, disciplinary actions, and rehabilitation programs in coordination with facility administrators.
• Provided training and mentorship to junior officers, reinforcing proper safety procedures and department regulations.
• Collaborated with law enforcement agencies, legal teams, and medical staff to sustain compliance with corrections policies.

• Inspect equipment before and after use to guarantee proper functionality and safety compliance.
• Assist with inventory control, including counting, labeling, and tracking materials.
• Executed safe operation of equipment by following all safety protocols and warehouse guidelines.
• Collaborate with team members to maintain the flow of materials and assist in order fulfillment.

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• Manage 400+ weekly calls, staffing healthcare professionals in various facilities.
• Recruit, interview, and onboard candidates to meet staffing demands.
• Coordinate scheduling, and ensure shifts are covered efficiently.
• Kept strong client relationships, addressing concerns, and optimizing service quality.

• Assistant Store Manager - Walmart | Blairsville, GA | Sept 2017 – June 2019
• Led a team of 40+ employees, overseeing daily operations, sales, and customer service.
• Managed financial operations, including deposits and cash flow optimization.
• Implemented strategies to enhance store performance and customer experience.
• Provided training and mentorship to improve associate efficiency and morale.
• Collaborated with loss prevention teams to reduce shrink and maintain compliance.

• Supervised a team of 12 security guards at a major hospital, ensuring staff and patient safety.
• Investigated incidents using CCTV monitoring and risk assessment techniques.
• Resolved conflicts with de-escalation tactics, preventing potential disruptions.