Kasey Whitcomb
Litchfield,MN
Summary
Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. 10 Years of experience and ready to move into a new position. Exceptional customer care professional able to address inquiries and resolve problems at any time.
Results-oriented procurement professional with history of effective supplier management and cost reduction strategies. Adept at fostering collaborative team environment and consistently meeting organizational goals. Recognized for excellent negotiation skills and ability to adapt to dynamic market conditions.
Overview
19
19
years of professional experience
Work History
Purchasing Supervisor
Towmaster Trailers
Litchfield, MN
10.2023 - Current
- Oversaw procurement processes, ensuring compliance with company policies and vendor agreements.
- Developed and implemented purchasing strategies to optimize inventory management and cost efficiency.
- Analyzed market trends to identify potential suppliers and negotiate favorable terms for materials.
- Collaborated with engineering teams to align purchasing decisions with production schedules and requirements.
- Trained and mentored junior staff on best practices in sourcing and supplier relationship management.
- Established performance metrics for vendors, driving continuous improvement in quality and delivery timelines.
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
Warehouse Lead
Towmaster Trailers
Litchfield, MN
01.2022 - 10.2023
- Supervised daily warehouse operations to ensure efficiency and safety compliance.
- Trained and mentored team members on best practices and safety protocols.
- Implemented inventory management systems to enhance stock accuracy and retrieval speed.
- Coordinated shipping and receiving processes, reducing lead times significantly.
- Developed workflow improvements that increased overall productivity within the warehouse.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Purchasing Assistant
Towmaster Trailers
Litchfield, MN
01.2020 - 01.2022
- Coordinated purchase orders and tracked inventory levels to ensure timely product availability.
- Assisted in vendor selection and evaluation processes to optimize supplier relationships.
- Monitored delivery schedules, resolving discrepancies to maintain supply chain efficiency.
- Analyzed market trends to identify cost-saving opportunities in procurement strategies.
Warehouse Receiving Clerk
Towmaster Trailers
Litchfield, MN
06.2019 - 01.2020
- Processed incoming shipments efficiently, verifying quantities and conditions of received goods.
- Maintained accurate inventory records using warehouse management software.
- Collaborated with team members to optimize receiving workflows and reduce bottlenecks.
- Conducted quality inspections on incoming products, ensuring compliance with company standards.
- Trained new staff on receiving procedures and safety protocols to enhance operational efficiency.
- Implemented improved tracking methods for damaged or misplaced items, enhancing accountability.
Customer Service Manager
Family Fare
Litchfield, Minnesota
10.2015 - 06.2019
- Effective liaison between customers and internal departments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Onboarded new personnel, providing customer support training.
- Met all customer call guidelines including service levels, handle time and productivity.
- Facilitated inter-departmental communication to effectively provide customer support.
- Worked with new hires to educated on various customer service tasks, product specifications and company protocols.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Trained new personnel regarding company operations, policies and services.
- Scheduled staff effectively to meet customer service needs.
- Interviewed and onboarded customer service representatives, prioritizing quality-focused candidates.
- Strong leader of customer support staff.
Assitant Manager
Holiday Stationstores Inc.
Baudette, Minnesota
12.2013 - 06.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Achieved recognition from senior management for contributions to store's success by managing sales, employees and operations to achieve optimal performance.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Interacted with customers to determine needs and offer product or service solutions.
- Increased operational efficiency by training staff on best practices and protocols.
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Assembler
Polaris Industries
Roseau, Minnesota
06.2013 - 2014
- Maintained counts and lifts, shifts and stocks materials and parts.
- Observed all safety policies and procedures
- Closely inspected parts to ensure cleanliness and free of contaminants.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Received and processed both written and verbal instructions, prints and work orders.
- Recognized and reported defective material and equipment to shift supervisor.
- Disassembled, reassembled and corrected changeover.
- Wired machines and packages.
Waitress
Main Street Cafe
Litchfield, Minnesota
03.2007 - 04.2012
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
- Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Maintained cleanliness of dining room, lobby and service areas.
- Monitored dining rooms for seating availability, service, safety and well-being of guests.
- Described menu items, special offerings and appropriately identified wine pairings.
- Resolved guest complaints quickly and efficiently.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Education
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Atwater Cosmos Grove City High School
Grove City, MN2005
Skills
- Exceptional telephone etiquette
- Excellent time management skills
- Data entry
- Cash handling
- Effective workflow management
- Exceptional interpersonal communication
- Team leadership
- Effective problem solver
- Customer relations
- Customer service
- Customer-focused
- Demand forecasting
- Material requirement planning
Timeline
Purchasing Supervisor
Towmaster Trailers
10.2023 - Current
Warehouse Lead
Towmaster Trailers
01.2022 - 10.2023
Purchasing Assistant
Towmaster Trailers
01.2020 - 01.2022
Warehouse Receiving Clerk
Towmaster Trailers
06.2019 - 01.2020
Customer Service Manager
Family Fare
10.2015 - 06.2019
Assitant Manager
Holiday Stationstores Inc.
12.2013 - 06.2015
Assembler
Polaris Industries
06.2013 - 2014
Waitress
Main Street Cafe
03.2007 - 04.2012
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Atwater Cosmos Grove City High School