Stacy Leffler
Centerville,IA
Summary
Seasoned customer service specialist with a background in providing advice on diverse customer situations. Innovative customer service manager who effectively executes process changes to improve operational efficiency utilizing schedule management, Microsoft Word, Excel, Syteline, spreadsheets and time management.
Overview
18
18
years of professional experience
Work History
Purchasing Agent
Hillphoenix
Centerville, IA
08.2023 - Current
- Negotiated pricing and terms with suppliers to optimize cost savings and improve procurement processes.
- Managed purchase orders, ensuring timely delivery of materials while maintaining inventory accuracy.
- Analyzed market trends to identify potential suppliers that align with company quality standards.
- Collaborated with cross-functional teams to develop purchasing strategies that support operational goals.
Specialty Parts Coordinator
Hillphoenix Specialty
04.2020 - Current
- Respond to and resolve customer related inquiries/requests/calls.
- Provide product and service information to customers.
- Multi-tasking to be able to adjust workflow to meet needs of department.
- Communicate with Operations, Product Management, and PPO/Engineering for all Specialty Retrofit projects.
- Creating new tickets in Salesforce and generating new quotes for the team.
- Confirming of purchase orders from vendors, moving dates, and communicating with customers regarding changes.
- Processing freight damage orders/quotes.
- Follow-up with internal notes for each job in Syteline.
- Able to enter replacement no charge orders pertaining to parts.
- Knowledge of all manufactured parts, as well as inventory parts.
- Problem solves for both internal and external customers.
- Review and identification of tickets to be able to assign to domestic and international coordinators.
Refrigeration Specialist
Hillphoenix Specialty
12.2020 - 04.2021
- Assembled and installed self-contained bases, coils, lighting, electrical boxes, controllers for all cases produced.
- Trouble shot and repaired refrigeration equipment.
- Knowledgeable with using gauges, air flow, and testing equipment.
- Assessed accuracy of refrigeration PM procedures and gave feedback to management.
- Recycled and recharged refrigerants.
- Installed refrigeration equipment and tested them for proper operation.
Customer Care Representative
Southern Iowa Heating and Cooling
06.2020 - 12.2020
- First to answer customer calls.
- Schedule service calls, relay messages and update customer profiles and projects with detailed information.
- Notify technicians and office managers on changes in scheduling, appointments and job information as well as providing information to customers.
- Documenting and communicating various actions, irregularities, and continuing needs.
- Contributing to the team by accomplishing tasks as needed.
- Providing administrative and clerical support.
- Collecting packing slips and relaying job material information for scheduling.
- Receiving and sorting mail.
- Accepting and applying payments to customer accounts.
Electrician
BKE LLC
11.2019 - 05.2020
- Ran electrical wiring for residential and commercial buildings.
- Installed electrical fixtures for residential and commercial buildings.
- Prepared material lists for purchasing.
Electrician
Relco Locomotives
05.2019 - 11.2019
- Installed repaired and maintain electrical systems, including lighting fixtures, electrical panels, outlets and wiring.
- Ability to analyze technical drawings.
- Close attention to detail.
- The ability to focus for long periods of time.
- The ability to follow instructions.
- Trouble shooting electrical systems after production.
Construction/Project Manager Assistant
The Tricon Group LLC
08.2018 - 12.2018
- Dispatched and maintained construction, demo, and maintenance schedules and assignments for multiple Supermarket chains throughout the Northeast Region.
- Scheduled and communicated maintenance with Store managers as well as sub-contractors.
- Provided estimates, quotes, permits, and scheduled inspections for construction and demolition for large scale renovations.
- Coordinated with all trades, electrical, plumbing, HVAC, flooring & acoustical installations to maintain the Project Schedule.
- Assisted with trouble-shooting various manufacturing inconsistencies for refrigerated cases-electrical, refrigeration and finishing issues.
- Coordinated with the factory to resolve issues.
- Back up for Office Manager-contract billing, payroll, invoicing, filing, AR, and misc. office duties.
- Efficient in Quick Books, Word, Access, EXCEL, Outlook, Sage & Blue Beam.
Production/Sales Assistant
Vermont Store Fixture
11.2017 - 08.2018
- Assisted with production schedules, production quality and on time deliveries.
- Parts ordering, purchasing and inventory.
- Delivered estimates and quotes to customers.
- Field surveyed for layouts and accurate dimensions to verify floor plans.
- Trouble shoot issues and find resolutions in a timely manner.
- Attended Project meetings to ensure order information and installation schedule is accurate and on time with all trades.
- Invoiced the customer after project completion.
Aftermarket Specialist Northeast
Hill Phoenix
08.2016 - 08.2017
- Maintained productive relationships with existing customers thru exceptional follow-up after sales.
- Recommended and helped customers select merchandise based on their needs.
- Served as liaison between customers, store personnel and various store departments.
- Confirmed that appropriate changes were made to resolve customers’ problems.
- Disassembled broken and defective equipment; electrical, lighting, refrigeration and finishing issues to facilitate repair.
- Resolved customer complaints and concerns with strong verbal and negation skills.
- Displayed courtesy and strong intrapersonal skills with all customer interactions.
- Built and maintained successful relationship with service providers, dealers and customers.
- Worked with Quality department on kitting, framing, refrigeration, electrical, and finishing issues.
Bill of Materials
Hill phoenix
08.2014 - 08.2016
- Maintained accurate stock records and schedules.
- Selected products for specific routes according to pick sheets.
- Sheet metal, kitting, sub assembly departments, refrigeration, electrical, sheet metal, paint, finishing and crating.
- Designed and issued term block diagrams for the electrical department.
- Printed data tags and insured all information was correct.
- Supported parts and warranty departments.
- Managed and conducted monthly, quarterly, and yearly inventories of warehouse stock.
- Oversaw warehousing, storage practices and housekeeping.
- Followed proper selection procedures for units as established by the company.
- Increased the departmental accuracy by 80%.
- Served on the safety committee for 2 years, as secretary, helped to reduce the TRFI percentage.
- Familiar with the Sigma Six Program.
- Assisted in ordering chillers for S-Series cases.
- Back up for the shipping department-USPS, FedEx shipping in the parts department.
- Assisted in the shipping department with tentative, ship lists and logistics.
- Helped purchasing keep inventory on hand.
Refrigeration Specialist
Hill Phoenix
07.2012 - 08.2014
- Assembled and installed self-contained bases, coils, lighting, electrical boxes, controllers, cool-genix systems for all cases produced.
- Trouble shot and repaired refrigeration equipment.
- Knowledgeable with using gauges, air flow, and testing equipment.
- Assessed accuracy of refrigeration PM procedures and gave feedback to management.
- Recycled and recharged refrigerants.
- Installed refrigeration equipment and tested them for proper operation.
Data Entry
Hill Phoenix
01.2012 - 07.2012
- Verified that information in the computer system was up to date and accurate.
- Compiled statistical information for special reports.
- Created monthly reports for records, closed terminated records and completed chart audits.
- Managed the receptionist’s area, including greeting visitors and responding to telephone and in person requests for information.
Final Assembly
Hill Phoenix
07.2008 - 06.2012
- Demonstrate excellent mechanical knowledge of all units produced including design, use, repair, and maintenance.
- Assemble Units using bolts, screws, rivets, and other fasteners utilizing hand tools.
- Adhered to all applicable regulations+, policies and procedures for health, safety, and environmental compliance.
Education
High School Diploma -
Moravia Community High School
Moravia, IA05-1996
Skills
- Troubleshooting proficiency
- Vast technical knowledge
- Resolution orientated
- Dependable and reliable
- Quality assurance and control
- Effective team player
- Relationship building
- Flexible scheduling
- Exceptional telephone etiquette
- Customer Service orientated
- Strategic Planning
- Strong attention to detail
- Inventory Management
Timeline
Purchasing Agent
Hillphoenix
08.2023 - Current
Refrigeration Specialist
Hillphoenix Specialty
12.2020 - 04.2021
Customer Care Representative
Southern Iowa Heating and Cooling
06.2020 - 12.2020
Specialty Parts Coordinator
Hillphoenix Specialty
04.2020 - Current
Electrician
BKE LLC
11.2019 - 05.2020
Electrician
Relco Locomotives
05.2019 - 11.2019
Construction/Project Manager Assistant
The Tricon Group LLC
08.2018 - 12.2018
Production/Sales Assistant
Vermont Store Fixture
11.2017 - 08.2018
Aftermarket Specialist Northeast
Hill Phoenix
08.2016 - 08.2017
Bill of Materials
Hill phoenix
08.2014 - 08.2016
Refrigeration Specialist
Hill Phoenix
07.2012 - 08.2014
Data Entry
Hill Phoenix
01.2012 - 07.2012
Final Assembly
Hill Phoenix
07.2008 - 06.2012
High School Diploma -
Moravia Community High School
Learning Center - Completed Courses
- Basic Refrigeration
- Coolgenix Merchandising
- Coolgenix TM
- Coolgenix Merchandising Video
- CO2 Product Knowledge
- Power Systems Product Knowledge
- Case Installation
- Clearvoyant Lighting Systems 2
- Enhance Merchandising, Engage Customers: Lighting