VIVIAN OH
Canton,NC
Summary
Resourceful and responsive sales and service industry professional offering exceptional interpersonal communication skills with a focus on customer service excellence. Skilled in building relationships and cementing connections to serve needs, strengthen loyalty, and drive competitive growth. Well-versed in, and successful at, achieving sales objectives with consistency. Excels in business development roles with a history of increasing sales in established accounts while reaching out to expand new opportunities. A fast learner, dependable, with a strong work ethic and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Scheduling Account Manager
Digital Ox
01.2021
- Acted as a remote patient scheduler for an automated medical system targeting medical clinics and advanced chiropractic offices
- Contacted and communicated with leads via phone calls, email, and SMS
- Applied social media marketing tools, campaign strategies, and CRM systems such as Salesforce and GoHighLevel
- Partnered with physicians to screen and schedule new patient appointments
- Met deadlines and exceeded monthly and daily goals (90+ calls a day).
Business Success Associate
Hydreight
01.2024 - Current
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Daily outreach for check-ins and feedback via calls/emails/texts
- Handles cancellations and dissatisfied clients
- Assists marketing coaches with scheduling and follow ups.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Worked with HubSpot daily to track activities and document connects.
Jewelry Designer (Part time)
SoulKu
01.2020 - Current
- Design appealing pieces for mass production
- Fabricate pieces by hand using specialized equipment
- Check completed jewelry pieces for quality assurance and make necessary adjustments to align with customer demands
- Maintain equipment, and complete adjustments and repairs as needed to promote longevity
- Work from home and meet weekly deadlines
- Wholesale Assistant - Processed orders utilizing Netsuite and reaching out directly to partnered wholesale vendors.
Business Development Representative
Kasasa
01.2021 - 01.2024
- Generated new leads through networking events, cold calling, and strategic partnerships with local businesses.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Partnered exclusively with banks and credit unions across the U.S
- Day to day consisted of cold-calling prospective customers to determine needs and set appointments for Regional Directors and Vice Presidents
- Managed existing portfolio and prospective leads with SalesForce/Salesloft
- Consulted with product development teams to enhance products based on customer feedback data
- Consistently exceeded quotas through penetration of new accounts.
- Worked hand in hand with marketing to develop go to market game plans.
Sales Development Representative
Wennsoft (Formerly Key2Act)
01.2022 - 01.2023
- Represented an award-winning SaaS company providing building intelligence, field service, and construction management solutions
- Researched customers, identified decision-makers, educated prospects, and qualified buying interest and urgency
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Developed business pipeline using cold and warm techniques
- Expanded business through effective network development, identifying new and prospective clients
- Identified and landed new accounts through successful networking strategies and promotional approaches
- Scheduled demo meetings and pitched plans and investment strategies to potential partners.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Physical Therapy Assistant
Pisgah PT & Sports Rehab
01.2016 - 01.2020
- Scheduled patient appointments and created individualized exercise programs in an acute care setting
- Communicated with physicians to provide updates on patient care and followed all HIPAA rules regarding patient confidentiality
- Answered questions from patients and documented each patient's case with updates in the computer system
- Maintained energy and enthusiasm in a fast-paced environment.
Education
Associate of Science, Physical Therapy Assistance -
South College
Asheville, NC01.2016
Skills
- Business Development
- Strategic Business Development
- Client Relations
- Sales & Marketing
- Sales Prospecting
- CRM Program Management
- Scheduling
- Cold Calling
- Skilled multi-tasker
- Business Strategy
- Follow-ups
Certification
Certified ScrumMaster (CSM), 2022
Timeline
Business Success Associate
Hydreight
01.2024 - Current
Sales Development Representative
Wennsoft (Formerly Key2Act)
01.2022 - 01.2023
Sales Scheduling Account Manager
Digital Ox
01.2021
Business Development Representative
Kasasa
01.2021 - 01.2024
Jewelry Designer (Part time)
SoulKu
01.2020 - Current
Physical Therapy Assistant
Pisgah PT & Sports Rehab
01.2016 - 01.2020
Associate of Science, Physical Therapy Assistance -
South College
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