Kasha Malone
Phoenix
Summary
Motivated and dedicated customer service representative eager to improve and streamline tasks and procedures to maximize customer service and team efficiency. Self-starter specializing in quality, speed, organization, and process improvements. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
13
13
years of professional experience
Work History
Deputy Clerk of the Court of Appeals I
District of Columbia Court Federal Court of Appeal
District Of Columbia
02.2024 - 12.2025
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Enhanced court efficiency by streamlining administrative processes and implementing organizational improvements.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Supported efficient courtroom proceedings through timely preparation of trial materials, including evidence binders, witness lists, and exhibit logs.
Server/Floor Lead
Firebirds Wood Fired Grill
Washington, District Of Columbia
01.2024 - 10.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
Behavioral Health Specialist
Leading Ladies 2LIVE
Tempe, AZ
03.2023 - 01.2024
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
ADMINISTRATIVE ASSISTANT
Build Me Up
Phoenix, AZ
04.2021 - 05.2023
- Produced daily, weekly, and monthly reports on client’s behaviors, medications, incidents, visitations, and activities
- Maintained and updated confidential information, such as medications, client behaviors, and personnel cases
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed administrative support for management; tasks included: completing school enrollment forms, collecting and compiling statistical data related to visitation, outings, and extracurricular activities, updated staff metrics, and maintained internal medical records
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
WAREHOUSE ASSOCIATE
Amazon
Phoenix, AZ
05.2019 - 03.2021
- Ensured that the production and shipping schedules were well coordinated and in strict compliance with budgetary and time constraints
- Trained new staff on workplace policies and procedures.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept corporate departments and customers updated on critical shipments.
TRAINER/SHIFT FLOOR LEAD
Cucina Cucina
Phoenix
02.2017 - 05.2019
- Performed all table service functions with a commitment to guest satisfaction
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Greeted and welcomed new team members, establishing and updating memberships to New Hire programs.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Established team priorities, maintained schedules and monitored performance
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
LEAD ACCOUNT SUPERVISOR
Goldizen
Phoenix, AZ
04.2014 - 02.2017
- Exceeded established daily, weekly, monthly, and annual sales targets
- Partnered with account team director to drive long-term account planning, growth and success.
- Achieved budgeted revenues and expenses and maximize profitability related to the sales department
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Communicated regularly and work cohesively with direct and leadership team to ensure the highest level of sales conversion, customer service and effectiveness
- Assisted in company growth by designing creative programs aimed at incentivizing staff.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
CUSTOMER SERVICE REPRESENTATIVE
On Demand Marketing Consultants
12.2012 - 04.2014
- Generated sales and inventory reports
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Validated member demographic information and obtained required data
- Handled high volume inbound and outbound dialer calls
- Resolved product/policy issues and shared benefits of new technology
- Asked probing questions to determine service needs and accurately inputted information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education
High School Diploma -
North High
Phoenix, AZAssociate of Business Administration -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
Exceptional communication
Results-Oriented Problem Solving
Benefits administration
Case processing
Insurance coverage verification
Enrollment verification
Behavioral treatment services
Timeline
Deputy Clerk of the Court of Appeals I
District of Columbia Court Federal Court of Appeal
02.2024 - 12.2025
Server/Floor Lead
Firebirds Wood Fired Grill
01.2024 - 10.2025
Behavioral Health Specialist
Leading Ladies 2LIVE
03.2023 - 01.2024
ADMINISTRATIVE ASSISTANT
Build Me Up
04.2021 - 05.2023
WAREHOUSE ASSOCIATE
Amazon
05.2019 - 03.2021
TRAINER/SHIFT FLOOR LEAD
Cucina Cucina
02.2017 - 05.2019
LEAD ACCOUNT SUPERVISOR
Goldizen
04.2014 - 02.2017
CUSTOMER SERVICE REPRESENTATIVE
On Demand Marketing Consultants
12.2012 - 04.2014
High School Diploma -
North High
Associate of Business Administration -
Maricopa Community Colleges, Mesa Community College