Kasha Sellars
Beaumont
Overview
19
19
years of professional experience
Work History
Senior Associate Intergrated Sales Support
AT&T
Beaumont
05.2022 - Current
- Collaborated with team members to streamline workflow processes.
- Conducted research to provide insights for strategic planning initiatives.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Received and distributed mail, letters and packages.
- Monitored office services mailbox for business support needs and requests.
Customer Service Representative
AT&T
Greenville
01.2025 - 01.2025
- Assisted customers with account inquiries and billing issues.
- Provided technical support for mobile devices and services.
- Managed customer complaints with empathy and professionalism.
- Educated customers on products, services, and promotions.
- Operated company systems to update customer information accurately.
- Trained new representatives on policies and customer interaction techniques.
- Resolved service disruptions by coordinating with technical support teams.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Senior Associate Intergrated Sales Expert
AT&T
Bossier City
01.2018 - 05.2022
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Maintained relationships with key accounts to ensure ongoing satisfaction and loyalty.
- Developed and implemented successful sales strategies to increase customer base.
Sales Manager
Aaron's Sales and Lease
Greenville
03.2006 - 06.2011
- Managed daily sales operations to ensure efficient customer service.
- Fostered relationships with customers to promote loyalty and repeat business.
- Developed promotional strategies to enhance customer engagement and retention.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
High School Diploma -
Riverside High School
Avon, MS05-1999
Some College (No Degree) -
Hinds Community College
Raymond, MSSkills
- Project management
- Data analysis
- Sales strategy
- Customer relationship management
- Technical support
- Office administration
- Inventory management
- Sales forecasting
- Team coordination
- Conflict resolution
- Customer engagement
- Team supervision
- Money handling
- Schedule management
- Bookkeeping
- New hire training
Accomplishments
Manage development program graduate
strive for excellence program graduate
Customer excellence award recipient
market MVP
Timeline
Customer Service Representative
AT&T
01.2025 - 01.2025
Senior Associate Intergrated Sales Support
AT&T
05.2022 - Current
Senior Associate Intergrated Sales Expert
AT&T
01.2018 - 05.2022
Sales Manager
Aaron's Sales and Lease
03.2006 - 06.2011
High School Diploma -
Riverside High School
Some College (No Degree) -
Hinds Community College