Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kasha Sellars

Beaumont

Overview

19
19
years of professional experience

Work History

Senior Associate Intergrated Sales Support

AT&T
Beaumont
05.2022 - Current
  • Collaborated with team members to streamline workflow processes.
  • Conducted research to provide insights for strategic planning initiatives.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated support to facilitate general office operations.
  • Stocked inventory and ordered office and kitchen supplies.
  • Received and distributed mail, letters and packages.
  • Monitored office services mailbox for business support needs and requests.

Customer Service Representative

AT&T
Greenville
01.2025 - 01.2025
  • Assisted customers with account inquiries and billing issues.
  • Provided technical support for mobile devices and services.
  • Managed customer complaints with empathy and professionalism.
  • Educated customers on products, services, and promotions.
  • Operated company systems to update customer information accurately.
  • Trained new representatives on policies and customer interaction techniques.
  • Resolved service disruptions by coordinating with technical support teams.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Senior Associate Intergrated Sales Expert

AT&T
Bossier City
01.2018 - 05.2022
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Maintained relationships with key accounts to ensure ongoing satisfaction and loyalty.
  • Developed and implemented successful sales strategies to increase customer base.

Sales Manager

Aaron's Sales and Lease
Greenville
03.2006 - 06.2011
  • Managed daily sales operations to ensure efficient customer service.
  • Fostered relationships with customers to promote loyalty and repeat business.
  • Developed promotional strategies to enhance customer engagement and retention.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Education

High School Diploma -

Riverside High School
Avon, MS
05-1999

Some College (No Degree) -

Hinds Community College
Raymond, MS

Skills

  • Project management
  • Data analysis
  • Sales strategy
  • Customer relationship management
  • Technical support
  • Office administration
  • Inventory management
  • Sales forecasting
  • Team coordination
  • Conflict resolution
  • Customer engagement
  • Team supervision
  • Money handling
  • Schedule management
  • Bookkeeping
  • New hire training

Accomplishments

Manage development program graduate

strive for excellence program graduate

Customer excellence award recipient

market MVP

Timeline

Customer Service Representative

AT&T
01.2025 - 01.2025

Senior Associate Intergrated Sales Support

AT&T
05.2022 - Current

Senior Associate Intergrated Sales Expert

AT&T
01.2018 - 05.2022

Sales Manager

Aaron's Sales and Lease
03.2006 - 06.2011

High School Diploma -

Riverside High School

Some College (No Degree) -

Hinds Community College

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Kasha Sellars