Kashane Williams
Glenolden,PA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
11
11
years of professional experience
Work History
Dispatcher
EVB Towing, LLC
02.2023 - Current
- Dispatch drivers to make live pickups and drop offs of customers vehicles
- Answer customer questions via phone and e-mail
- Schedule pickups and drop offs of customers vehicles
- Bill customers for services rendered.
Logistics Coordinator
Tague Lumber Building Materials
08.2021 - Current
- Purchasing stock and special-order materials
- Receive stock and special-order materials
- Set up daily order pickups
- Bill orders
- Assist sales personnel with sales orders via phone or e-mail
- Run reports to ensure all orders are picked up on time and ensure warehouse stays correctly stocked
- Supervise a team of shippers and receivers.
Dispatcher
Roadone Intermodal Logistics, LLC
08.2018 - 07.2021
- Dispatch drivers to make pickups and deliveries to customers in an efficient and timely manner
- Answer customer questions via phone and e-mail
- Schedule pickups and drop offs of customers' orders
- Bill customers for services rendered
- Negotiate drivers pay
- Supervise customer service team
- Train new dispatchers.
Cashier
Wal-Mart Supercenter
05.2018 - 07.2018
- Worked cash register
- Assisted customers with their orders
- Assisted customers in finding items.
Reservation Specialist
Itel-BPO Smart Solutions
10.2017 - 04.2018
- Booked Hotel Reservations
- Assisted customer via phone
- Answer billing questions
- Billed customers reservations
Retention/Customer Care Representative
Life Essentials Nutrition, LLC
10.2015 - 10.2017
- Placed orders for customers
- Answer billing questions
- Provide save the sale services
- Assisted customers via phone and e-mail.
Supervisor
Incall International
03.2014 - 10.2015
- Provide retention services
- Assist customers via phone and e-mail
- Upsell customers on orders placed via phone
- Audit calls
- Supervise team of 10 agents.
Help Desk
Xerox Limited
07.2013 - 02.2014
- Assisted customers through live chat, phone calls and e-mail
- Assisted customer with fixing devices
- Provide save the sale services.
Education
Business Administration - Business Administration And Management
Excelsior High School
Kingston, JA06.2009
Skills
- Customer Support
- Sales Experience
- Maintaining call metrics
- Effective Communications
- Decision-Making
References
Available upon request
Timeline
Dispatcher
EVB Towing, LLC
02.2023 - Current
Logistics Coordinator
Tague Lumber Building Materials
08.2021 - Current
Dispatcher
Roadone Intermodal Logistics, LLC
08.2018 - 07.2021
Cashier
Wal-Mart Supercenter
05.2018 - 07.2018
Reservation Specialist
Itel-BPO Smart Solutions
10.2017 - 04.2018
Retention/Customer Care Representative
Life Essentials Nutrition, LLC
10.2015 - 10.2017
Supervisor
Incall International
03.2014 - 10.2015
Help Desk
Xerox Limited
07.2013 - 02.2014
Business Administration - Business Administration And Management
Excelsior High School
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