Summary
Overview
Work History
Education
Skills
Timeline
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Kashanon Blanson

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience

Work History

Claims Associate

Sedgwick
08.2022 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.‪
  • Interviewed clients to obtain vital case information and support associates.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment..
  • Determined liability, compensability, and benefits due on each claim.
  • Resolved customer complaints related to denied or delayed claims in a professional manner.

Healthcare Representative

United Healthcare
02.2022 - 07.2022
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice
  • Maintained client confidentiality according to HIPAA regulations at all times
  • Verified patient demographic information in order to ensure accuracy of data entry
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary
  • Managed customer inquiries through telephone, email and social media interfaces.

Supervisor

Lowes
03.2016 - 02.2022
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Education

Associate of Science - Biology

Houston Community College
Houston, TX

Skills

  • Research
  • Consulting
  • Data Entry
  • Scheduling
  • Data analysis
  • Professionalism
  • Clerical Support
  • Team Leadership
  • Benefits Support
  • Customer Service
  • Project Management
  • Process Improvement
  • Customer Satisfaction
  • Calendar Management
  • Inventory Managment

Timeline

Claims Associate

Sedgwick
08.2022 - Current

Healthcare Representative

United Healthcare
02.2022 - 07.2022

Supervisor

Lowes
03.2016 - 02.2022

Associate of Science - Biology

Houston Community College

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Kashanon Blanson