Ka'Shauna Green
Statesboro,GA
Summary
Dynamic professional with a proven track record in fast-paced environments, such as Walmart, where efficient picking and exceptional customer service were paramount. Excelled in using critical thinking and active listening to enhance customer satisfaction and order accuracy. Skilled in multitasking and organization, consistently achieving and exceeding performance goals.
Overview
8
8
years of professional experience
Work History
Retail Order Picker
Walmart
Statesboro, GA
09.2022 - Current
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Labeled boxes and placed in outbound collection areas.
Mail Handler
USPS
Statesboro, GA
01.2021 - 08.2022
- Loaded trays of envelopes into automated sorting machines.
- Used portable electronic scanner to track parcels and record tracking progress.
- Delivered various types of mail on routes according to strict timelines.
- Provided customer service by answering questions about mailing services offered.
Customer Service Representative
OnBrand24
Savannah, GA
02.2017 - 01.2018
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Real Estate License - Real Estate
Coldwell Banking
Savannah01-2022
Master Cosmetology License -
Empire Beauty School
Savannah02-2020
High School Diploma -
Groves High School
Garden City06-2015
Skills
- Reading comprehension
- Efficient picking
- Order accuracy
- Time management
- Documentation skills
- Critical thinking
- Multitasking and organization
- Call center procedures
- Inbound and outbound calling
- Active listening
- Conflict resolution
- Typing proficiency
Timeline
Retail Order Picker
Walmart
09.2022 - Current
Mail Handler
USPS
01.2021 - 08.2022
Customer Service Representative
OnBrand24
02.2017 - 01.2018
Real Estate License - Real Estate
Coldwell Banking
Master Cosmetology License -
Empire Beauty School
High School Diploma -
Groves High School
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