Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kashawna Ragbersingh

Queens,NY

Summary

Operations and IT professional with a systems coordination, escalation management, and cross-departmental communication background. Experienced in monitoring operations, resolving time-sensitive issues, and coordinating vendors to maintain smooth, reliable environments. Recognized for multitasking across multiple systems, staying composed under pressure, and ensuring detailed documentation of incidents and resolutions.

Overview

5
5
years of professional experience

Work History

Office Manager

Uncommon Schools
06.2025 - Current
  • Oversee daily operational functions, including ordering, inventory management, and financial auditing to ensure accurate data and timely fulfillment.
  • Maintain organized systems for supply closets and materials, ensuring accountability, accessibility, and accurate stock levels across departments.
  • Audit rosters and operational records to verify data integrity and support compliance with organizational standards.
  • Manage cross-functional projects, coordinating timelines, communication, and deliverables between teams and vendors.
  • Review and respond to high-volume emails, prioritizing requests and escalating urgent matters to leadership as needed.
  • Contribute to a culture of efficiency, accuracy, and proactive problem-solving within a fast-paced school operations environment.

I.T Specialist

Buttercup House Rentals
01.2021 - Current
  • Provided Tier 1 tech support to property management and operations teams.
  • Monitored connectivity, software, and device functionality across rental sites.
  • Diagnosed issues remotely, documented resolutions, and escalated persistent system errors.
  • Collaborated with vendors and contractors for device installation and system maintenance.

Operations Associate

Success Academy Charter Schools
09.2023 - 06.2025
  • Supported day-to-day school operations, ensuring smooth coordination of schedules, materials, and staff needs.
  • Managed inventory, ordering, and supply distribution to maintain classroom readiness and compliance with internal standards.
  • Planned and coordinated logistics for field trips, events, and special programs, including vendor communication and transportation scheduling.
  • Maintained accurate data and documentation for records
  • Responded to time-sensitive requests from staff and leadership, prioritizing tasks and communicating updates clearly.
  • Contributed to a positive, organized, and solutions-oriented operations team environment.

IT Logistics Specialist

EOS IT Solutions
11.2022 - 09.2023
  • Managed ServiceNow tickets and coordinated logistics between IT teams and field staff.
  • Imaged and deployed company devices using Jamf; performed diagnostics and troubleshooting.
  • Ensured timely delivery and documentation accuracy for IT assets and repair requests.


Earlier experience as Equipment Maintenance Technician, Astreya Partners Inc. (2021–2022)

  • Supported hardware installation, preventative maintenance, and on-site technical assistance for enterprise clients.

Education

Bachelor of Science - Information Technology

St.George's University
Grenada
06-2021

Associate of Science - Information Technology

T.A Marryshow Community College
Grenada
06-2018

Skills

  • Operations Management
  • Inventory & Supply Oversight
  • Data Auditing & Reporting
  • Vendor Coordination
  • Incident Escalation & Problem Solving
  • Microsoft Office Suite
  • Google Workspace
  • Multi-Channel Communication
  • Team Collaboration
  • Time Management & Organization
  • Adaptability in Fast-Paced Environments

Timeline

Office Manager

Uncommon Schools
06.2025 - Current

Operations Associate

Success Academy Charter Schools
09.2023 - 06.2025

IT Logistics Specialist

EOS IT Solutions
11.2022 - 09.2023

I.T Specialist

Buttercup House Rentals
01.2021 - Current

Bachelor of Science - Information Technology

St.George's University

Associate of Science - Information Technology

T.A Marryshow Community College