Summary
Overview
Work History
Education
Skills
Timeline
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Kashay Lee

West Palm Beach

Summary

Detail-oriented professional with over 4 years of customer service experience, recognized for strong problem-solving abilities and teamwork skills. Proven track record of resolving customer issues effectively while fostering a positive company image. Committed to enhancing customer satisfaction and contributing to team success.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Block Inc
09.2021 - 03.2025
  • Effectively solve customers inquiries in the mobile app.
  • Collaborate with team members and be resources
  • Identify and Document on bugs and features.
  • Assisting customer resolve their bitcoin concerns and issues by submitting tickets on their behalf.
  • Identify and document bugs and features present in the mobile app.

Customer Success Agent

Freedom Mortgage
12.2019 - 09.2021
  • Answered inbound and making outbound customer calls
  • Responded to customer requests within set timeframes, and delivered an exceptional quality of service to every customer
  • Provided information and knowledgeable assistance by retriving loan information and providing customers with the information they need quickly and accurately.
  • Adhere to schedules and highly effective in multitasking

Education

High School Diploma -

Springfield High School
06-2017

Skills

  • Communication
  • Strategic thinking
  • Able to work in a team
  • Problem solving
  • Active listening
  • Microsoft Office
  • Workday
  • Remote work
  • Salesforce
  • Computer literacy
  • Microsoft excel
  • Ticket management
  • Bug documentation
  • Customer service

Timeline

Customer Service Specialist

Block Inc
09.2021 - 03.2025

Customer Success Agent

Freedom Mortgage
12.2019 - 09.2021

High School Diploma -

Springfield High School

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