Ka’Shay Winston
Baton Rouge,LA
Summary
Dynamic customer service professional with extensive experience at Best Buy, excelling in project management and communication. Proven track record of enhancing customer satisfaction and operational efficiency demonstrates a commitment to delivering exceptional results and driving sales growth. Adept at multitasking and problem-solving, thriving in fast-paced environments while fostering teamwork and collaboration. Knowledgeable in position, with a solid foundation in specialized tasks and a history of implementing effective strategies that support team objectives and enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Verizon Specialist
Best Buy
Baton Rouge, LA
05.2021 - Current
- Current Verizon VPL
- Researched and evaluated customer needs to curate effective phone plans and services.
- Guided customers in selecting new phones that align with their specific requirements.
- Coordinated adjustments to customer order schedules to ensure timely fulfillment.
- Create orders in Core Blue and send them over to POS for scheduling needs and payments.
- Served as Customer Advocate for two years in a remote capacity, enhancing customer satisfaction and support efficiency.
- Responsible for making outbound calls to customers regarding orders. Letting customers know when units are delayed or on backorder for longer than six months.
- Led collaborative initiatives to drive improvements in efficiency and foster greater customer satisfaction.
- Monitored store inventory to ensure that certain units were available.
- Monitored orders that were in my market, reaching out to store and field leaders constantly to ensure that orders went out successfully, or to see if products had been returned to the store and why.
- Weekly meetings to assess progress and define company objectives.
- Quarterly conversation to gauge development, current progress, and to look for any areas of work that could use improvement.
- The position name has been changed to Order Support Agent.
- Transitioned to retail following position elimination, focusing on sales assistance.
- Drive to make sales throughout the store while also pushing for store membership for those who qualify.
- Maintain the storefront, downstock when needed, and place items back in their respective departments.
- Assist on the front end when needed.
- Managed cash handling and maintained accurate till balances.
- Counted safe deposits and ensured proper documentation.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Identified opportunities for cross-selling additional products and services.
- Created change orders as required to support transactions.
Scheduler / Insurance Assistance
Pain Management Clinic
Baton Rouge, LA
10.2020 - 04.2021
- Welcome patients and schedule future appointments efficiently.
- Maintain phone lines and direct patients to appropriate departments.
- Collaborate with insurance companies for patient billing processes.
- File and fax paperwork to relevant departments for timely processing.
- Ensure station cleanliness and organization at all times.
- Provided support across departments as required to maintain operational flow.
- Rescheduled patient appointments during provider absences to optimize scheduling efficiency.
- Coordinated emergency appointments for patients experiencing adverse side effects from procedures.
- Scheduled medical procedures to ensure timely care for patients.
Assistant Manager
Circle K
Baton Rouge, LA
12.2019 - 09.2020
- Ensured store maintained a clean and organized appearance.
- Served as Lead Cashier, overseeing daily transactions and staff performance.
- Managed customer transactions efficiently to minimize wait times.
- Executed accurate money handling, ensuring safe counting and depositing of funds.
- Conducted safe drops to maintain security and accessibility of cash reserves.
- Managed registers, guaranteeing availability of correct change for transactions.
- Displayed new merchandise promptly to enhance customer experience.
- Maintained cleanliness of outside parking lot and emptied trashcans regularly.
- Managed store paperwork related to incoming trucks, supplies, vendor lists, and merchandise layout plans.
- Maintained store layout according to updated guidelines.
- Relayed messages from phone calls to appropriate personnel.
- Trained new hires on operational procedures and standards.
- Oversaw food handling procedures to ensure compliance with health safety standards.
- Coordinated receipt of gas trucks and food vendors for efficient supply chain management.
- Trained new cashiers on operational procedures and customer service standards.
Call Center Associate
Hamilton Relay
Baton Rouge, LA
08.2019 - 12.2019
- Revoiced conversations verbatim into earpiece for clarity and accuracy.
- Transcribed spoken words onto specialized caption telephone for deaf and hard of hearing users.
- Provided real-time communication support by facilitating smooth dialogue through revoicing.
Customer Service Rep
Conn’s Home Plus
Baton Rouge, LA
09.2018 - 08.2019
- Executed cash handling procedures, including safe drop deposits and incoming call management.
- Coordinated product orders to maintain optimal stock levels in store.
- Managed appointment scheduling for sales associates to enhance customer engagement.
- Maintained cleanliness of store environment to ensure positive customer experiences.
- Assisted in setting up promotions and displays weekly to drive sales.
- Handled mail reception and faxed customer/store documents as required.
- Oversaw truck unloading and organized inventory placement efficiently.
- Implemented operational support tasks to streamline store operations.
Customer Service Rep
Rainbow
Baton Rouge, LA
01.2016 - 09.2018
- Assisted customers in-store and near dressing rooms to ensure excellent service.
- Stocked merchandise and organized new inventory according to updated design layout.
- Maintained cleanliness in store and dressing room during slow periods.
- Handled phone calls promptly to address customer inquiries.
- Facilitated promotions and markdowns for clearance items to enhance sales.
- Restructured store layout regularly to optimize customer experience.
- Marked clearance prices accurately to reflect discounts on merchandise.
Cashier
Popeyes Chicken
Baton Rouge, LA
04.2015 - 01.2016
- Processed customer orders efficiently via intercom system.
- Prepared food items and distributed completed orders promptly.
- Maintained cleanliness of workstation and kitchen during downtimes.
- Promoted promotional deals actively while taking customer orders.
Cashier / Deli Associate
Sam’s Club
Baton Rouge, LA
07.2013 - 09.2014
- Facilitated customer checkout processes to enhance overall efficiency and satisfaction.
- Promoted company membership, achieving monthly sales goals consistently.
- Streamlined operations to minimize wait times and uphold high customer satisfaction levels.
- Transitioned to deli associate role within meat department to expand skill set.
- Assisted in unloading trucks and organizing product displays according to layout guidelines.
- Refilled shelves with fresh products, prioritizing older stock for rotation.
- Arrived early as needed to update displays with seasonal merchandise.
- Conducted inventory assessments of supplies and tools for meat and deli departments.
Education
BA - Creative Writing and English with m/Fiction
Southern New Hampshire University
05.2030
Massage Therapy -
Medical Training College
01.2021
Skills
- Microsoft Word
- Multitasking
- Leadership
- Customer Service
- Organization
- Problem Solving
- Critical Thinking
- Adaptability
- Creativity
- Attention to Detail
- Project Management
- Administrative
- Collaboration
- Analytical thinking
- Documentation management
- Expert problem solving
Education
true
Timeline
Verizon Specialist
Best Buy
05.2021 - Current
Scheduler / Insurance Assistance
Pain Management Clinic
10.2020 - 04.2021
Assistant Manager
Circle K
12.2019 - 09.2020
Call Center Associate
Hamilton Relay
08.2019 - 12.2019
Customer Service Rep
Conn’s Home Plus
09.2018 - 08.2019
Customer Service Rep
Rainbow
01.2016 - 09.2018
Cashier
Popeyes Chicken
04.2015 - 01.2016
Cashier / Deli Associate
Sam’s Club
07.2013 - 09.2014
Massage Therapy -
Medical Training College
BA - Creative Writing and English with m/Fiction
Southern New Hampshire University