MAISHA SULTANA
Philadelphia,PA
Summary
Organized and motivated individual with strong time management, problem-solving, and interpersonal skills. Proactive and adaptable, eager to learn new skills and contribute to team success while enhancing abilities in a dynamic, growth-oriented environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Verizon Specialist
Best Buy
06.2024 - Current
- Provided technical support for users experiencing difficulties with software applications, and resolving complex issues.
- Delivered exceptional customer service by resolving issues related to billing, devices, network performance, and account management, ensuring high levels of customer satisfaction.
- Performed quality assurance testing on newly developed software applications.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained updated knowledge of industry developments, competitive technology products, and services offerings.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Analyzed sales data and customer feedback, boosting quarterly sales by 15%. Used Salesforce and ERP systems to streamline processes and improve efficiency.
IT Technical Assistant
College of Computing and Information Drexel
04.2024 - 09.2024
- Integration: Integrated third-party applications with MS Office (Word, Excel) for enhanced functionality.
- Troubleshooting: Conducted software and hardware troubleshooting; performed Mac and Windows imaging/reimaging.
- Active Directory: Managed user setup, group policy configurations, and security updates in Active Directory.
- Data Protection: Implemented encrypted backup procedures for HDDs and SSDs to ensure data safety.
- IT Management: Utilized Microsoft Endpoint Configuration Management and Snipe-IT to manage IT infrastructure.
Education
Bachelor of Science - Computer Science
Drexel University
Philadelphia, PA06.2027
Skills
- Operating systems: Windows, Linux, and macOS
- Programming languages: Python, HTML, CSS, JavaScript, Java, and SQL
- Tech stack: Visual Studio Code, GitLab, Replit, VS Code, Figma, Diagramsnet (drawio), and Wireshark
- Other technical skills include Microsoft Configuration Manager (MCM), Microsoft Endpoint Configuration Management (SCCM), Microsoft Remote Desktop, Microsoft Teams, Discord, VPN troubleshooting, data transfer, backup and encryption, Microsoft Excel, 3D printing, Snipe-IT, and Core Blue
- Languages: English (fluent), Bengali (fluent), Urdu (speaking), Hindi (speaking)
Projects
Project: Pleats – Real-World Applications Design | 09/24 - 12/24
Designed a user-centric cooking app using Figma to promote healthy eating habits and culinary skill-building through a gamified experience.
- Created intuitive wireframes and interactive prototypes to visualize features like meal logging, calorie tracking, and personalized goal-setting.
- Integrated health and fitness APIs to enable seamless syncing of physical activity and dietary data.
- Developed user flows that deliver personalized feedback and track progress based on nutrition and cooking goals.
- Implemented engagement strategies such as push notifications, custom challenges, and milestone rewards to boost user retention.
Digital Development Camp Associate | 06/23 - 07/23,
- Coordination: Facilitated daily camp activities, managed lessons, guest speaker presentations, and project sessions for Cyber Security,
- Support: Full Stack Development, and Data Science tracks., Assisted lead instructors in delivering curriculum, guiding campers through website design, data science, and human-computer interaction projects.,
- Community Building: Fostered a positive learning environment, promoted collaboration, and teamwork among campers.
Solar device making : Project Lead the Way | 09/20 - 06/22,
- Led a collaborative project focused on solar power to create a car functioning on solar power.
- Designed hardware parts of the car and coded scripts to follow the vision for the project.
- Facilitated hands-on learning experiences for team members, fostering skill development in engineering principles and solar technology while promoting teamwork and problem-solving abilities.
Affiliations
- Drexel CyberDragons club
- Drexel Badminton club
- Drexel Muslim Students Association
Certification
- Seal of Biliteracy,
- GHS Honors Academic Award 2021
- GHS Honors Academic Award 2022
Timeline
Verizon Specialist
Best Buy
06.2024 - Current
IT Technical Assistant
College of Computing and Information Drexel
04.2024 - 09.2024
Bachelor of Science - Computer Science
Drexel University
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