Kristen Pastor
OIT Specialist
Houston,TX
Summary
Seeking to leverage my technical expertise, analytical skills, and customer service experience in a dynamic role that contributes to the enhancement of organizational operations and process efficiencies through innovative solutions.
Overview
2
2
years of professional experience
Work History
OIT Support Specialist
University of Houston-Clear Lake
Houston, TX
05.2024 - Current
- Handled initial IT inquiries to offer tier 1 support.
- Direct work order tickets to the appropriate teams for resolution.
- Resolved customer technical problems through clear instructions.
- Conduct routine checks on IT systems and software.
- Document solutions and tract resolutions accurately.
- Collaborate with OIT units for system and process improvements.
Payroll and Expense Coordinator
Environmental Solutions LLC
Remote
01.2021 - 01.2022
- Managed precise payment processes across various sites using Excel.
- Optimized discrepancy resolution process through Expensify for efficient tracking and reconciliation.
- Maintained detailed financial records and reports for payroll and expense cross-tracking.
Education
BS - Computer Science
University of Houston-Clear Lake
true12-2025
Skills
- Programming Languages: Python, Java, C, HTML, JavaScript, SQL
- Operating Systems: Windows, Linux, macOS
- Agile Development & Project Planning
- API Integration
- Usability-Focused Data Analysis
- Advanced Data Structures
- Cybersecurity Fundamentals
References
References available upon request.
Timeline
OIT Support Specialist
University of Houston-Clear Lake
05.2024 - Current
Payroll and Expense Coordinator
Environmental Solutions LLC
01.2021 - 01.2022
BS - Computer Science
University of Houston-Clear Lake
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