Kashayla Coleman
Pflugerville,Texas
Summary
Dynamic employment services professional with a proven track record of assisting justice-involved individuals in their transition from incarceration to sustainable employment. Expertise in assessing clients' skills and career aspirations to create tailored job readiness plans that empower and motivate. Strong ability to deliver hands-on support in resume development, interview preparation, and effective job search strategies while fostering valuable employer partnerships to uncover job opportunities. Committed to providing on-site coaching, training, and retention support, ensuring comprehensive case documentation and collaboration with case managers and counselors for holistic, client-centered outcomes.
Overview
9
9
years of professional experience
Work History
EMPLOYMENT SPECIALIST
CoreCivic
Austin, Texas
02.2024 - Current
- -Evaluating client skills, interests, and experience to create personalized employment plans
- - Identifying and developing potential job opportunities for clients.
- -Providing guidance on resume writing, interviewing, and job search strategies.
- - Building relationships with potential employers and seeking job openings.
- - Providing support and guidance to clients on the job, including training and mentorship.
- -Monitoring job performance, providing ongoing support, and assisting with job retention.
- - Working with other professionals, such as rehabilitation counselors and case managers, to provide comprehensive services.
OUTREACH COORDINATOR
The Montrose Center
Houston, Texas
01.2019 - 02.2024
- -Developed and maintained relationships with sponsors and donors
- -Analyzed and reported on outreach data to identify trends and recommend improvements
- -Developed and implemented social media campaigns to promote outreach efforts
- -Substance abuse counseling
- - Event planning/coordinating
Dental Front Office Coordinator
Stella Dental Care
Houston, TX
05.2016 - 01.2019
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Education
ASSOCIATES - undefined
University Of Phoenix
Austin, Texas01.2014
Skills
- Crisis Management
- Multi-Tasking
- Computer
- Leadership Skills
- Customer Service
- Advocacy
- Research
- Communication
LANGUAGES
English | Native
Accomplishments
- Volunteer Experience Unhoused Services | Austin, TX
Timeline
EMPLOYMENT SPECIALIST
CoreCivic
02.2024 - Current
OUTREACH COORDINATOR
The Montrose Center
01.2019 - 02.2024
Dental Front Office Coordinator
Stella Dental Care
05.2016 - 01.2019
ASSOCIATES - undefined
University Of Phoenix