Shennetta Smith
Tacoma,WA
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
6
6
years of professional experience
Work History
Employment Specialist
TRaC Associates
Seattle, WA
07.2024 - Current
- Developed and implemented career development workshops for job seekers.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Provided comprehensive case management services to ensure successful job placement outcomes.
- Created and maintained accurate records of client progress towards goals in a timely manner.
Homeless Outreach Case Manager
Sea Mar Community Health Center
Tacoma, WA
08.2020 - 07.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Homeless Prevention Case Manager
Sea Mar Community Health Center Burien
Tacoma, WA
11.2018 - 08.2020
- Developed comprehensive case plans to identify and address client needs.
- Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
- Provided crisis intervention and supportive counseling for clients experiencing homelessness.
- Conducted outreach activities to engage homeless individuals in services.
- Assessed clients' eligibility for public assistance benefits or other programs.
Education
Bachelor of Arts - Psychology
Evergreen State College
Olympia, WA06-2015
Associate of Applied Science - Human Services
Clover Park Technical College
Lakewood, WA06-2012
Certificate - Chemical Dependency
Clover Park Technical College
Lakewood, WA08-2010
Skills
- Case Management
- Records documentation
- Client Advocacy
- Workforce Development
- Resume Writing
- Conflict Management
- Crisis intervention and deescalation
- Team building
- Flexible and Adaptable
- Training & Development
Timeline
Employment Specialist
TRaC Associates
07.2024 - Current
Homeless Outreach Case Manager
Sea Mar Community Health Center
08.2020 - 07.2024
Homeless Prevention Case Manager
Sea Mar Community Health Center Burien
11.2018 - 08.2020
Bachelor of Arts - Psychology
Evergreen State College
Associate of Applied Science - Human Services
Clover Park Technical College
Certificate - Chemical Dependency
Clover Park Technical College
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