Summary
Overview
Work History
Education
Skills
Awards
Mentorship And Volunteer Experience
Timeline
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Kashena Miller

Winston-Salem,NC

Summary

Strategic and empathetic Career Strategist and Business Consultant with a proven track record in mentoring, career development, resume optimization, onboarding, and project management. Experienced in collaborating with startups and community-based organizations to build efficient systems, conduct interview preparation, and coach professionals from diverse backgrounds. Recognized for exceptional communication skills, a collaborative spirit, and the ability to infuse structure and creativity into mission-driven work. Frequently sought after for resume enhancements, interview coaching, and professional guidance.

Overview

5
5
years of professional experience

Work History

Business Consultant & Onboarding Specialist

Compassionate Solutions, LLC
12.2022 - Current
  • Organize and execute business projects to support growth and structure.
  • Conduct reference checks by contacting former employers of new hires.
  • Support employee onboarding, including reconciling personnel files and gathering documentation.
  • Design and conduct employee feedback assessments to improve retention and culture.
  • Manage regular employee communications and send out payroll reminders.
  • Create national healthcare awareness calendars for internal and external engagement.
  • Develop company policies and procedures.
  • Create onboarding assessments for RNs, LPNs, CNAs, and ancillary professionals.
  • Contribute to company blog and branding content.
  • Assist with planning and coordinating community health fairs.

Business Consultant

Major Move'z Towing & Recovery
11.2021 - Current
  • Advise during the company startup phase.
  • Provide consultation on business structure and planning.
  • Support client communication and relationship-building strategies.

Operations & Program Support

Unkidtional Love
05.2021 - Current
  • Support the startup and operational planning of the nonprofit.
  • Manage volunteer registration and release forms.
  • Create and implement sign-up sheets for events and community initiatives.
  • Set up a Google phone number for public contact via the website.
  • Develop and write content for newsletters and blogs to engage supporters.
  • Manage social media posts and event promotions.
  • Create and manage event space booking systems.
  • Draft cooking class budgets with vendor quotes and cost analysis.
  • Conduct phone banking to increase event attendance and volunteer turnout.
  • Write sponsorship letters for donations and support.
  • Organize and send receipts to donors and supporters.

Cybersecurity & Tech Support Professional

01.2021 - Current
  • Provide expert-level support to end users in fast-paced environments while managing multiple priorities with empathy and professionalism.
  • Design tailored user training programs to help non-technical individuals build confidence and skills in digital spaces.
  • Train and support team members, often being requested specifically by clients due to outstanding service, clear communication, and patience.
  • Take initiative to streamline onboarding processes and support documentation to reduce ramp-up time for new hires.

Career Empowerment Mentor (Freelance & Volunteer)

01.2020 - Current
  • Provide personalized resume feedback, career advice, and emotional support to job seekers from underrepresented and underserved communities.
  • Coach clients through career pivots, leveraging their stories, skills, and personal resilience as unique assets.
  • Create frameworks and worksheets for self-discovery, goal planning, and professional branding.

Virtual Admin & Support Specialist

Self-Employed
01.2022 - 01.2023
  • Create and manage digital solutions for entrepreneurs and small businesses, including scheduling systems, client communication templates, and virtual workflows.
  • Consult clients on efficient task delegation and time management strategies, helping them scale sustainably.
  • Build strong client relationships grounded in trust, discretion, and value-focused support.

Business Consultant

APS
04.2020 - 07.2020
  • Research and coordinate essential licenses, permits, and regulatory compliance documentation.
  • Work closely with stakeholders to ensure smooth registration and documentation processes are completed on time.
  • Develop internal operational procedures to ensure compliance with relevant business standards.
  • Coordinate with legal and financial advisors to finalize business structure and tax-related matters.
  • Establish business registration and legal paperwork, including insurance and licensing requirements, to guarantee full compliance with local and federal regulations.

Education

Cybersecurity Analyst Program -

Per Scholas
Remote
11-2024

Skills

  • Professional resume writing
  • LinkedIn profile optimization
  • Interview coaching
  • Public speaking
  • Group facilitation
  • Onboarding improvement
  • Project management
  • Administrative support
  • Client engagement
  • Community outreach
  • Google Workspace and Zoom proficiency
  • Canva design
  • ClickUp project tracking

Awards

"Ambition" Award, Per Scholas, Recognized for drive, resilience, and outstanding support of peers throughout the cybersecurity training program.

Mentorship And Volunteer Experience

  • Per Scholas, RAM Mentor, Career Speaker, Video Ambassador, Mentor Per Scholas alumni and provide career support, including job search strategies and mock interviews., Invited to speak to new student cohorts to share career growth and industry insights., Selected to create a video testimonial for the organization's funding initiative due to impact and leadership.
  • Resume Consultant & Career Coach (Freelance/Referral-Based), Assist clients with resume revamps tailored to career transitions and job descriptions., Prepare job seekers for interviews with practice sessions and personalized feedback., Offer career coaching support, including transferable skills identification and development planning., Work primarily by referral from clients and peers due to high-quality results and reputation.

Timeline

Business Consultant & Onboarding Specialist

Compassionate Solutions, LLC
12.2022 - Current

Virtual Admin & Support Specialist

Self-Employed
01.2022 - 01.2023

Business Consultant

Major Move'z Towing & Recovery
11.2021 - Current

Operations & Program Support

Unkidtional Love
05.2021 - Current

Cybersecurity & Tech Support Professional

01.2021 - Current

Business Consultant

APS
04.2020 - 07.2020

Career Empowerment Mentor (Freelance & Volunteer)

01.2020 - Current

Cybersecurity Analyst Program -

Per Scholas

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