Kasherri Hickson
Paris,TX
Summary
Astute Call Center Professional experienced in delivering exceptional customer service. Overcame customer objections and streamlined communication through strong organizational skills. Focused on fostering collaboration and driving team success.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Express Professionals
Paris, Tx
01.2024 - Current
- Monitored financial transactions at front desk, ensuring accurate billing procedures and reducing discrepancies by implementing consistent oversight.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, fostering positive relationships that encouraged repeat business and referrals.
Call Center Representative
Telvista Call Center
Dallas, Tx
04.2021 - 11.2023
- Answered customer calls immediately, reducing on-hold wait times and enhancing customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high call volumes while ensuring professionalism and courtesy in all interactions.
- Updated account information to maintain customer records.
Cashier
Whataburger
Paris, Tx
07.2019 - 02.2021
- Operated cash register, ensuring accurate transactions for cash, check, and credit card payments.
- Welcomed customers, identifying needs to provide tailored assistance.
- Greeted customers, addressing inquiries to enhance shopping experience.
- Adjusted work hours to accommodate varying business demands.
Education
Paris High School
Paris, TxSkills
- Reception Management
- Guest Communication
- Customer Service
- Customer Relations
- Client communication
- Call center support
- Issue resolution
- Office management
- Workflow Optimization
- Effective Multitasking
Timeline
Front Office Manager
Express Professionals
01.2024 - Current
Call Center Representative
Telvista Call Center
04.2021 - 11.2023
Cashier
Whataburger
07.2019 - 02.2021
Paris High School